In industrial and organizational psychology, organizational citizenship behavior (OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s. Over the past three decades, interest in these behaviors has increased substantially. Organizational behavior has been linked to overall organizational effectiveness, thus these types of employee behaviors have important consequences in the workplace.
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| - Organizational Citizenship Behaviour (de)
- Comportamientos de ciudadanía organizativa (es)
- Organizational citizenship behavior (en)
- Cidadania organizacional (pt)
- Гражданское организационное поведение (ru)
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| - Comportamiento de Ciudadanía Organizacional (CCO) es un comportamiento individual que es discrecional y no está directa o explícitamente reconocido por el sistema de recompensa formal, el cual, en conjunto, promueve el funcionamiento eficiente y efectivo de la organización (Organ, 1988, 2006). (es)
- Organizational Citizenship Behaviour (OCB) ist ein freiwilliges Verhalten am Arbeitsplatz, das sich positiv auf die Funktionsfähigkeit der Organisation auswirkt und im Rahmen des formalen Anreizsystems nicht explizit berücksichtigt wird. Der Begriff wird in der Arbeits- und Organisationspsychologie verwendet. Er wurde 1988 von in den Fachdiskurs eingebracht. Die Beurteilung erfolgt über die Faktoren: (de)
- In industrial and organizational psychology, organizational citizenship behavior (OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s. Over the past three decades, interest in these behaviors has increased substantially. Organizational behavior has been linked to overall organizational effectiveness, thus these types of employee behaviors have important consequences in the workplace. (en)
- Conceito presente em administração, a cidadania organizacional é um comportamento discricionário que não faz parte das exigências funcionais de um cargo, mas que auxilia a criação do funcionamento eficaz da organização. Assim, o conjunto de ações informais dos trabalhadores que beneficiam a organização representam os comportamentos de cidadania organizacional – conhecidos como CCO. (pt)
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| - Organizational Citizenship Behaviour (OCB) ist ein freiwilliges Verhalten am Arbeitsplatz, das sich positiv auf die Funktionsfähigkeit der Organisation auswirkt und im Rahmen des formalen Anreizsystems nicht explizit berücksichtigt wird. Der Begriff wird in der Arbeits- und Organisationspsychologie verwendet. Er wurde 1988 von in den Fachdiskurs eingebracht. Die Beurteilung erfolgt über die Faktoren:
* Altruismus – Hilfeleistungen für andere Organisationsmitglieder
* Gewissenhaftigkeit bei der Erfüllung der eigenen Aufgaben.
* „arbeitsrelevante“ Höflichkeit – Abstimmung mit Kollegen, bevor Maßnahmen ergriffen werden.
* „Sportsmanship“ – der gelassene Umgang mit dem „üblichen Ärger“
* Bürgertugenden – Teilnahme am öffentlichen Leben (de)
- Comportamiento de Ciudadanía Organizacional (CCO) es un comportamiento individual que es discrecional y no está directa o explícitamente reconocido por el sistema de recompensa formal, el cual, en conjunto, promueve el funcionamiento eficiente y efectivo de la organización (Organ, 1988, 2006). (es)
- In industrial and organizational psychology, organizational citizenship behavior (OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s. Over the past three decades, interest in these behaviors has increased substantially. Organizational behavior has been linked to overall organizational effectiveness, thus these types of employee behaviors have important consequences in the workplace. Dennis Organ is generally considered the father of OCB. Organ expanded upon Katz's (1964) original work. (en)
- Conceito presente em administração, a cidadania organizacional é um comportamento discricionário que não faz parte das exigências funcionais de um cargo, mas que auxilia a criação do funcionamento eficaz da organização. Assim, o conjunto de ações informais dos trabalhadores que beneficiam a organização representam os comportamentos de cidadania organizacional – conhecidos como CCO. Empresas bem sucedidas exigem que seus funcionários façam mais do que seus deveres usuais e apresentem desempenho que exceda as expectativas. No ambiente organizacional dinâmico de hoje, os funcionários precisam adotar um comportamento correspondente ao de um “bom cidadão”, como oferecer-se voluntariamente para realizar tarefas, auxiliar as equipes, evitar conflitos, revelar respeito pelas regulamentações, políticas e cultura da empresa e criar sugestões para melhorias dentro da empresa. (pt)
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