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A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design literature. While the term frequently appears, it is rarely defined.

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rdfs:label	نظام الخدمة (ar) Service system (en)
rdfs:comment	نظام الخدمة (نظام خدمة العملاء) هو تصميم تكنولوجي للشبكات التنظيمية يهدف لتقديم الخدمات التي تلبي احتياجات العملاء أو رغباتهم أو تطلعاتهم. يستخدم مصطلح نظام الخدمة في إدارة وعمليات وتسويق وهندسة الخدمات، وأيضًا فلسفة تصميم الخدمة. يظهر المصطلح بشكل متكرر ولكن نادرًا ما يُشرح. ينص تعريف نظام الخدمة على أنه يتكون من عناصر (مثل الأشخاص والمرافق والأدوات وبرامج الحاسوب) التي تمتلك بنية (أي منظمة) وسلوك (ربما عملية تجارية) وهدف. نظام الخدمة على المستوى العالمي هو عبارة عن نظام للأنظمة التي تتفاعل عبر عروض القيم. (ar) A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design literature. While the term frequently appears, it is rarely defined. (en)
dcterms:subject	Services marketing Management systems
Wikipage page ID	8244040 (xsd:integer)
Wikipage revision ID	1107940728 (xsd:integer)
Link from a Wikipage to another Wikipage	Services marketing Behavior Anthropological theories of value Management systems Customer Service System Customer service Interaction Complex system Work systems Employees Enterprise architecture Entrepreneur Credit (creative arts) Product service system Empowerment Support automation Payment Homo sapiens Structure Web service Learning curve Customers Ecosystem services Goal World economy Value proposition Theory of value (economics) Value network Business process Service (economics) Service science, management and engineering Value chain Service design Service provider Strategic service management System of systems Managed services Service economy Service management Services marketing Value (economics) Network effect Service network Self service Work system Citizens dbr:Connectivity_Integrator dbr:Wikt:complementarity
Link from a Wikipage to an external page	http://www.rcost.unisannio.it/wcre2005/tut/canfora-dipenta.pdf https://doi.org/10.1007%2Fs11518-006-0118-6 http://eden.dei.uc.pt/~jcardoso/Research/Papers/CP-2012-063-ISSS-Open-Semantic-Service-Networks.pdf https://www.springer.com/978-3-319-23194-5 https://www.springer.com/br/book/9783319108124
sameAs	Service system Service system Service system Service system Service system Service system
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has abstract	نظام الخدمة (نظام خدمة العملاء) هو تصميم تكنولوجي للشبكات التنظيمية يهدف لتقديم الخدمات التي تلبي احتياجات العملاء أو رغباتهم أو تطلعاتهم. يستخدم مصطلح نظام الخدمة في إدارة وعمليات وتسويق وهندسة الخدمات، وأيضًا فلسفة تصميم الخدمة. يظهر المصطلح بشكل متكرر ولكن نادرًا ما يُشرح. أصغر نظام خدمة هو شخص واحد وأكبر نظام خدمة هو الاقتصاد العالمي. يعتبر نظام الخدمة الخارجي للاقتصاد العالمي من خدمات النظام البيئي. يمكن تمييز أنظمة الخدمة بالقيمة الناتجة عن التفاعل بين أنظمة الخدمة، سواء جرت هذه التفاعلات بين الأشخاص أو الشركات أو الأمم. تطمح معظم تفاعلات أنظمة الخدمة إلى أن تكون رابحة وغير قسرية. قد تستعمل بعض أنظمة الخدمة أنشطة الخدمة القسرية، على سبيل المثال: يجوز لوكلاء الدولة استخدام الإكراه وفقًا للقوانين. ينص تعريف نظام الخدمة على أنه يتكون من عناصر (مثل الأشخاص والمرافق والأدوات وبرامج الحاسوب) التي تمتلك بنية (أي منظمة) وسلوك (ربما عملية تجارية) وهدف. نظام الخدمة على المستوى العالمي هو عبارة عن نظام للأنظمة التي تتفاعل عبر عروض القيم. يوجد تعريف بسيط ومحدود هو أن نظام الخدمة عبارة عن نظام عمل ينتج خدمات. نظام العمل هو نظام يقوم فيه المشاركون أو الآلات بأداء المهام (العمليات والأنشطة) باستخدام المعلومات والتكنولوجيا والموارد الأخرى لإنتاج منتجات أو خدمات للعملاء الداخليين أو الخارجيين. يحدث الإنتاج المشترك في أنظمة العمل التي يشارك فيها العملاء أيضًا، مثل العديد من أنظمة العمل التي توفر الرعاية الطبية والتعليم والاستشارات. (ar) A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design literature. While the term frequently appears, it is rarely defined. One definition of a service system is a value coproduction configuration of people, technology, internal and external service systems connected via value propositions, and shared information (language, laws, measures, etc.). The smallest service system is a single person and the largest service system is the world economy. The external service system of the global economy is considered to be ecosystem services. Service systems can be characterized by the value that results from interaction between service systems, whether the interactions are between people, businesses, or nations. Most service system interactions aspire to be win-win, non-coercive, and non-intrusive. However, some service systems may perform coercive service activities. For example, agents of the state may use coercion in accordance with laws of the land. Another definition for service system states that a service system consists of elements (e.g., people, facilities, tools, and computer programs) that have a structure (i.e., an organization), a behavior (possibly described as a business process), and a purpose (or goal). A service system worldview is a system of systems that interact via value propositions. A much simpler and more limited definition is that a service system is a work system that produces services. A work system is a system in which human participants and/or machines perform work (processes and activities) using information, technology, and other resources to produce products/services for internal or external customers. Co-production occurs in work systems in which customers are also participants, e.g., many work systems that provide medical care, education, and consulting. (Alter, 2013) (en)
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is Link from a Wikipage to another Wikipage of	Customer service Industrial and production engineering Industrial engineering International Society for the Systems Sciences Ruth Leach Amonette Work systems Operations management for services Andrew Targowski 2014 National People's Congress Service science, management and engineering Service design Service provider

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