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- Der Begriff Operational Level Agreement (OLA) bezeichnet eine Vereinbarung, die üblicherweise innerhalb einer Organisation zwischen unterschiedlichen Organisationseinheiten getroffen wird und der Absicherung eines übergeordneten Service-Level-Agreements (SLA) der Organisation gegenüber einem Dritten dient. Somit ist das OLA im Gegensatz zum SLA eine organisationsinterne, nicht vertragliche Vereinbarung zur Absicherung der höherwertigen Vereinbarung. Beide Dokumenttypen verwenden jedoch in der Regel identische Strukturen und enthalten vergleichbare konkrete Details zu Absprachen über die Erbringung von definierten Services (IT- oder TK-Leistungen). (de)
- OLA (Operating Level Agreement) se puede traducir como Acuerdo del Nivel de Operación. Es un contrato que define las relaciones técnicas internas que son necesarias en la empresa proveedora de un servicio para dar soporte a los SLA pactados entre esta y la empresa que recibe el servicio. Los OLA especifican procesos técnicos en términos entendibles por la empresa cliente y pueden dar soporte a uno o más SLA. (es)
- An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning:
* organizational-level agreement
* operating-level agreement
* operations-level agreement. OLA is not a substitute for an SLA. The purpose of the OLA is to help ensure that the underpinning activities that are performed by several support team components are aligned to provide the intended SLA. If the underpinning OLA is not in place, it is often very difficult for organizations to go back and engineer agreements between the support teams to deliver the SLA. OLA has to be seen as the foundation of good practice and common agreement. (en)
- Operational Level Agreement, o mesmo que SLA interno, é um acordo que estabelece os planos de como vários grupos de TI em uma empresa entregarão um serviço. Esta relacionada a tecnologia da informação. São níveis de serviços internos que deverão assegurar o tempo de solução de quaisquer chamados, desde a abertura até a finalização correta do mesmo. São niveis estabelecidos com sua propria equipe técnica interna da organização. (pt)
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- Der Begriff Operational Level Agreement (OLA) bezeichnet eine Vereinbarung, die üblicherweise innerhalb einer Organisation zwischen unterschiedlichen Organisationseinheiten getroffen wird und der Absicherung eines übergeordneten Service-Level-Agreements (SLA) der Organisation gegenüber einem Dritten dient. Somit ist das OLA im Gegensatz zum SLA eine organisationsinterne, nicht vertragliche Vereinbarung zur Absicherung der höherwertigen Vereinbarung. Beide Dokumenttypen verwenden jedoch in der Regel identische Strukturen und enthalten vergleichbare konkrete Details zu Absprachen über die Erbringung von definierten Services (IT- oder TK-Leistungen). (de)
- OLA (Operating Level Agreement) se puede traducir como Acuerdo del Nivel de Operación. Es un contrato que define las relaciones técnicas internas que son necesarias en la empresa proveedora de un servicio para dar soporte a los SLA pactados entre esta y la empresa que recibe el servicio. Los OLA especifican procesos técnicos en términos entendibles por la empresa cliente y pueden dar soporte a uno o más SLA. (es)
- Operational Level Agreement, o mesmo que SLA interno, é um acordo que estabelece os planos de como vários grupos de TI em uma empresa entregarão um serviço. Esta relacionada a tecnologia da informação. São níveis de serviços internos que deverão assegurar o tempo de solução de quaisquer chamados, desde a abertura até a finalização correta do mesmo. São niveis estabelecidos com sua propria equipe técnica interna da organização. (pt)
- An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: (en)
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- Operational Level Agreement (de)
- Operating Level Agreement (es)
- Operational-level agreement (en)
- Operational Level Agreement (pt)
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