About: Help desk software

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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.

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  • برنامج مكتب المساعدة (بالإنجليزية: Help desk software)‏ هو برنامج يتتبّع كل محادثات العملاء عبر قنوات متعددة في مكان واحد، ليتمكن بذلك فريق مكتب المساعدة من دعم العملاء. يعد تتبع جميع المشكلات المعلقة أو «الحوادث» كما تسميها مكتبة البنية التحتية للمعلوماتية ، والإشارة إلى تلك التي تم حلها من قبل ، جانبًا مهمًا لتحقيق تلك السرعة والدقة. (ar)
  • Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries. (en)
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  • برنامج مكتب المساعدة (بالإنجليزية: Help desk software)‏ هو برنامج يتتبّع كل محادثات العملاء عبر قنوات متعددة في مكان واحد، ليتمكن بذلك فريق مكتب المساعدة من دعم العملاء. يعد تتبع جميع المشكلات المعلقة أو «الحوادث» كما تسميها مكتبة البنية التحتية للمعلوماتية ، والإشارة إلى تلك التي تم حلها من قبل ، جانبًا مهمًا لتحقيق تلك السرعة والدقة. (ar)
  • Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising. Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries. (en)
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  • Help desk software (en)
  • برنامج مكتب المساعدة (ar)
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