Order to cash (OTC or O2C) normally refers to one of the top-level (context level) business processes for receiving and processing customer orders and revenue recognition. Other top-level business processes include "Marketing to Lead", "Opportunity to Order", "Procure-to-Pay" (P2P), "Issue to Complete" (for manufacturing production) "Hire to Retire", "Concept to Launch" (for innovation and new product development), "Sustain and Retain" (for customer service and support) and "Record to Report" for general ledger processes. Recently, the concept of order-to-cash has been extended to "Lead to Cash" by many software providers to include also the marketing and pre-sales process steps.
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| rdfs:label
| - Order to cash (en)
- 从订单到收款 (zh)
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| rdfs:comment
| - 从订单到收款(OTC 或 O2C)流程通常指用于接收和处理客户订单。 其他顶级业务流程包括从到订单, 从采购到付款，从雇佣到退休，从设计到等等。 所有这些顶级流程都是通过业务流程的重新设计，调整企业架构和IT解决方案来实现。而企业资源规划（ERP）系统的实施是一种具体方式（如，Oracle，Microsoft Dynamics）。 在许多商业模式中，契约关系首先通过合同或订阅建立， 然后通过不同的销售渠道接收订单（例如电话，传真，电子邮件，互联网或销售人员）。 契约关系确认之后，订单通过运输和物流履行。 关键事件完成后，将生成发票并登记为销售额。如果款项尚未收到，则通过催款周期记录和追讨债务，直至收到资金。订单到收款最终由客户服务流程完成（查询，请求和投诉）。 通常将ERP系统流程分为以下九个子流程：
* 客户获取
* 订单录入（创建订单/预订订单）
* 订单履行
* 分销
* 开票/进销存
* 客户付款/收款
* 现金申请
* 扣减（如果存在支付短缺）
* 采集 (zh)
- Order to cash (OTC or O2C) normally refers to one of the top-level (context level) business processes for receiving and processing customer orders and revenue recognition. Other top-level business processes include "Marketing to Lead", "Opportunity to Order", "Procure-to-Pay" (P2P), "Issue to Complete" (for manufacturing production) "Hire to Retire", "Concept to Launch" (for innovation and new product development), "Sustain and Retain" (for customer service and support) and "Record to Report" for general ledger processes. Recently, the concept of order-to-cash has been extended to "Lead to Cash" by many software providers to include also the marketing and pre-sales process steps. (en)
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| - Order to cash (OTC or O2C) normally refers to one of the top-level (context level) business processes for receiving and processing customer orders and revenue recognition. Other top-level business processes include "Marketing to Lead", "Opportunity to Order", "Procure-to-Pay" (P2P), "Issue to Complete" (for manufacturing production) "Hire to Retire", "Concept to Launch" (for innovation and new product development), "Sustain and Retain" (for customer service and support) and "Record to Report" for general ledger processes. Recently, the concept of order-to-cash has been extended to "Lead to Cash" by many software providers to include also the marketing and pre-sales process steps. The context level processes are utilized in a number of ways by businesses such as business process reengineering, aligning enterprise architectures and IT solutions as well as "blueprinting" as part of Enterprise Resource Planning (ERP) systems. In many business models, a contractual relationship is established first via a Contract or Subscription. Orders are then received via different sales channels, such as phone, fax, email, internet or salesperson. The contractual relationship is confirmed, and the orders are fulfilled through shipping and logistics. On completion of key events, an invoice is generated and booked as Sales (subject to "Revenue Recognition" requirements). If payment has not already been received, the debt is recorded and pursued through dunning cycles until the funds are received. Order to Cash is completed by the Customer Care and Field Service and Repair process (inquiries, requests and complaints). (en)
- 从订单到收款(OTC 或 O2C)流程通常指用于接收和处理客户订单。 其他顶级业务流程包括从到订单, 从采购到付款，从雇佣到退休，从设计到等等。 所有这些顶级流程都是通过业务流程的重新设计，调整企业架构和IT解决方案来实现。而企业资源规划（ERP）系统的实施是一种具体方式（如，Oracle，Microsoft Dynamics）。 在许多商业模式中，契约关系首先通过合同或订阅建立， 然后通过不同的销售渠道接收订单（例如电话，传真，电子邮件，互联网或销售人员）。 契约关系确认之后，订单通过运输和物流履行。 关键事件完成后，将生成发票并登记为销售额。如果款项尚未收到，则通过催款周期记录和追讨债务，直至收到资金。订单到收款最终由客户服务流程完成（查询，请求和投诉）。 通常将ERP系统流程分为以下九个子流程：
* 客户获取
* 订单录入（创建订单/预订订单）
* 订单履行
* 分销
* 开票/进销存
* 客户付款/收款
* 现金申请
* 扣减（如果存在支付短缺）
* 采集 (zh)
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