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- Library assessment is a process undertaken by libraries to learn about the needs of users (and non-users) and to evaluate how well they support these needs, in order to improve library facilities, services and resources. In many libraries successful library assessment is dependent on the existence of a 'culture of assessment' in the library whose goal is to involve the entire library staff in the assessment process and to improve customer service. Although most academic libraries have collected data on the size and use of their collections for decades, it is only since the late 1990s that many have embarked on a systematic process of assessment (see sample workplans) by surveying their users as well as their collections. Today, many academic libraries have created the position of Library Assessment Manager in order to coordinate and oversee their assessment activities. In addition, many libraries publish on their web sites the improvements that were implemented following their surveys as a way of demonstrating accountability to survey participants. Several libraries have undertaken renovation or expansion projects as a result of their assessment activities as well as enhance resource discovery tools, improve web site usability and stop redundant services. (en)
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- Library assessment is a process undertaken by libraries to learn about the needs of users (and non-users) and to evaluate how well they support these needs, in order to improve library facilities, services and resources. In many libraries successful library assessment is dependent on the existence of a 'culture of assessment' in the library whose goal is to involve the entire library staff in the assessment process and to improve customer service. (en)
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