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The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management. The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.

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  • Das Quality Management Maturity Grid (kurz: QMMG) ist im Qualitätsmanagement eine von Philip B. Crosby konzipierte Reifematrix, die als Qualitätsmaßstab für Unternehmen und Organisationen dient. (de)
  • The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management. The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity. The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through: 1. * Uncertainty 2. * Awakening 3. * Enlightenment 4. * Wisdom 5. * Certainty (en)
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  • Das Quality Management Maturity Grid (kurz: QMMG) ist im Qualitätsmanagement eine von Philip B. Crosby konzipierte Reifematrix, die als Qualitätsmaßstab für Unternehmen und Organisationen dient. (de)
  • The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management. The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity. (en)
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  • Quality Management Maturity Grid (de)
  • Quality Management Maturity Grid (en)
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