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- The eSourcing Capability Model (eSCM) is a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT Services providers and their customers. These services can be very different: IT outsourcing, IT hosting, application development and maintenance outsourcing, networking services, business process outsourcing. eSCM is twofold: eSCM-CL for Clients and for Service Providers. These two models are consistent, symmetrical and complementary for each side of the client-provider relationship and this is the strength and the uniqueness of this model. (en)
- eSCM (pour eSourcing Capability Model) est un référentiel élaboré depuis 2001 par l'université Carnegie-Mellon / ItSQC (Information Technology Services Qualification Center) afin d'améliorer la relation entre clients et fournisseurs dans le cadre de la fourniture de services utilisant les technologies de l'information. Ces services sont de nature très diverse : infogérance, externalisation du support informatique, tierce maintenance, fourniture de liaisons de télécommunications, centres d'hébergement de systèmes informatiques, services de paie clé-en-main, fourniture de services applicatifs… eSCM a la particularité de posséder deux volets, eSCM-CL (pour « clients »), pour les clients, et eSCM-SP (pour « service providers ») pour les prestataires. L'existence de ces deux modèles complémentaires, symétriques et cohérents pour chacune des parties de la relation est l'une des originalités profondes d'eSCM. (fr)
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- The eSourcing Capability Model (eSCM) is a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT Services providers and their customers. These services can be very different: IT outsourcing, IT hosting, application development and maintenance outsourcing, networking services, business process outsourcing. eSCM is twofold: eSCM-CL for Clients and for Service Providers. These two models are consistent, symmetrical and complementary for each side of the client-provider relationship and this is the strength and the uniqueness of this model. (en)
- eSCM (pour eSourcing Capability Model) est un référentiel élaboré depuis 2001 par l'université Carnegie-Mellon / ItSQC (Information Technology Services Qualification Center) afin d'améliorer la relation entre clients et fournisseurs dans le cadre de la fourniture de services utilisant les technologies de l'information. Ces services sont de nature très diverse : infogérance, externalisation du support informatique, tierce maintenance, fourniture de liaisons de télécommunications, centres d'hébergement de systèmes informatiques, services de paie clé-en-main, fourniture de services applicatifs… (fr)
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- ESourcing Capability Model (en)
- ESourcing Capability Model (fr)
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