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- Crisis Text Line is a global not-for-profit organization providing free mental health texting service through confidential crisis intervention via SMS message. The organization's services are available 24 hours a day, every day, throughout the United States, Canada, UK, and Ireland. It can be reached by texting HOME to 741741 in the U.S. and Canada, 85258 in the UK, or 50808 in Ireland. Crisis Counselors help texters move from a "hot moment to a cool calm" through an approach that is centered on empathetic listening, collaborative problem-solving, and referral suggestions. Crisis Text Line has been growing extensively in popularity since its launch in 2013 and seeks to expand its services to Ireland, Australia, South Africa, and Latin America. As of December 5, 2019, Crisis Text Line has processed over 105 million text messages. The text line is notable among hotlines for its triage system, in which conversations are assessed by an algorithm for severity and queued accordingly, as opposed to being queued chronologically. Crisis Text Line is also notable for possessing the largest set of mental health data in the world. The organization uses anonymous aggregated texting data to share prevalent mental health trends across the United States and to continuously improve the quality of its crisis intervention services. (en)
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- Crisis Text Line logo (en)
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- Brenda Toineeta Pipestem (en)
- Danah Boyd, Ph.D. (en)
- Dena Trujillo (en)
- Dr. Alfiee M. Breland-Boble (en)
- Elizabeth Cutler (en)
- Harry Brandler (en)
- Kim Vu (en)
- Rob Stavis (en)
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- Nancy Lublin & Bob Filbin (en)
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- New York City, United States (en)
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- Jason Bennett (en)
- Baylee Greenberg (en)
- Dena Trujillo (en)
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- Crisis Text Line is a global not-for-profit organization providing free mental health texting service through confidential crisis intervention via SMS message. The organization's services are available 24 hours a day, every day, throughout the United States, Canada, UK, and Ireland. It can be reached by texting HOME to 741741 in the U.S. and Canada, 85258 in the UK, or 50808 in Ireland. Crisis Counselors help texters move from a "hot moment to a cool calm" through an approach that is centered on empathetic listening, collaborative problem-solving, and referral suggestions. Crisis Text Line has been growing extensively in popularity since its launch in 2013 and seeks to expand its services to Ireland, Australia, South Africa, and Latin America. As of December 5, 2019, Crisis Text Line has p (en)
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