"ITIL (ang. Information Technology Infrastructure Library) \u2013 zbi\u00F3r publikacji zawieraj\u0105cych najlepsze praktyki zarz\u0105dzania us\u0142ugami informatycznymi. ITIL powsta\u0142 w latach 80. XX wieku przez (ang.), do 2010 (ang.), a obecnie Cabinet Office, cz\u0119\u015B\u0107 (ang.) (HMG), agencja rz\u0105dowa w Wielkiej Brytanii. W latach 1989\u20131998 powsta\u0142y \u0142\u0105cznie 34 r\u00F3\u017Cne dokumenty, kt\u00F3re p\u00F3\u017Aniej nazwano wersj\u0105 1."@pl . "ITIL (ang. Information Technology Infrastructure Library) \u2013 zbi\u00F3r publikacji zawieraj\u0105cych najlepsze praktyki zarz\u0105dzania us\u0142ugami informatycznymi. ITIL powsta\u0142 w latach 80. XX wieku przez (ang.), do 2010 (ang.), a obecnie Cabinet Office, cz\u0119\u015B\u0107 (ang.) (HMG), agencja rz\u0105dowa w Wielkiej Brytanii. W latach 1989\u20131998 powsta\u0142y \u0142\u0105cznie 34 r\u00F3\u017Cne dokumenty, kt\u00F3re p\u00F3\u017Aniej nazwano wersj\u0105 1. W latach 1999\u20132003 nast\u0119powa\u0142y skonsolidowane publikacje wersji 2, kt\u00F3re maj\u0105 struktur\u0119 zgodn\u0105 z zadaniami w ITSM. Wersja 3 (pierwotnie nazywana ITIL V3) zosta\u0142a opublikowana 1 czerwca 2007 r., A jej struktura jest teraz oparta na cyklu \u017Cycia us\u0142ugi. W 2005 r. Stworzono model certyfikacji organizacji zorientowany na ITIL z ISO / IEC 20000: 2005 i zaktualizowany w 2011 r. 29 lipca 2011 r. Opublikowano aktualizacj\u0119 pod tytu\u0142em ITIL 2011 Edition. Ostatnia aktualizacja mia\u0142a miejsce 18 lutego 2019 roku wraz z wydaniem ITIL 4."@pl . "ITIL"@de . . . "ITIL atau Information Technology Infrastructure Library (Bahasa Inggris, diterjemahkan Pustaka Infrastruktur Teknologi Informasi), adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI. Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan). Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Kelima bagian tersebut adalah: 1. \n* Service Strategy 2. \n* Service Design 3. \n* Service Transition 4. \n* Service Operation 5. \n* Continual Service Improvement Kelima bagian tersebut dikemas dalam bentuk buku, atau biasa disebut sebagai core guidance publications. Setiap buku dalam kelompok utama ini berisi: 1. \n* Practice fundamentals \u2013 menjelaskan latar belakang tahapan lifecycle serta kontribusinya terhadap pengelolaan layanan TI secara keseluruhan. 2. \n* Practice principles \u2013 menjelaskan konsep-konsep kebijakan serta tata kelola tahanan lifecycle yang menjadi acuan setiap proses terkait dalam tahapan ini. 3. \n* Lifecycle processes and activities \u2013 menjelaskan berbagai proses maupun aktivitas yang menjadi kegiatan utama tahapan lifecycle. Misalnya proses financial management dan demand management dalam tahapan Service Strategy. 4. \n* Supporting organization structures and roles \u2013 proses-proses ITIL tidak akan dapat berjalan dengan baik tanpa defini roles dan responsibilities. Bagian ini menjelaskan semua aspek yang terkait dengan kesiapan model dan struktur organisasi. 5. \n* Technology considerations \u2013 menjelaskan solusi-solusi otomatisasi atau software ITIL yang dapat digunakan pada tahapan lifecycle, serta persyaratannya. 6. \n* Practice Implementation \u2013 berisi acuan/panduan bagi organisasi TI yang ingin mengimplementasikan atau yang ingin meningkatkan proses-proses ITIL. 7. \n* Complementary guideline \u2013 berisi acuan model-model best practice lain selain ITIL yang dapat digunakan sebagai referensi bagian tahapan lifecycle. 8. \n* Examples and templates \u2013 berisi template maupun contoh-contoh pengaplikasian proses. Di samping buku-buku dalam core guidance publications, ada juga complementary guidance. Dimana buku-buku dalam kategori nantinya dimaksudkan untuk memberikan model, acuan dan panduan bagi penerapan ITIL pada sektor-sektor tertentu seperti jenis industri tertentu, tipe organisasi serta arsitektur teknologi. Dengan demikian, ITIL akan dapat lebih diterima serta diadaptasi sesuai dengan lingkungan serta behaviour dari setiap organisasi TI. Siklus Layanan ITIL Kelima bagian ITIL yang seperti tersebut di atas biasanya disebut juga sebagai bagian dari sebuah siklus. Dikenal pula dengan sebutan Sikuls Layanan ITIL. Secara singkat, masing-masing bagian dijelaskan sebagai berikut. Service StrategyInti dari ITIL Service Lifecycle adalah Service Strategy. Service Strategy memberikan panduan kepada pengimplementasi ITSM pada bagaimana memandang konsep ITSM bukan hanya sebagai sebuah kemampuan organisasi (dalam memberikan, mengelola serta mengoperasikan layanan TI), tetapi juga sebagai sebuah aset strategis perusahaan. Panduan ini disajikan dalam bentuk prinsip-prinsip dasar dari konsep ITSM, acuan-acuan serta proses-proses inti yang beroperasi di keseluruhan tahapan ITIL Service Lifecycle. Topik-topik yang dibahas dalam tahapan lifecycle ini mencakup pembentukan pasar untuk menjual layanan, tipe-tipe dan karakteristik penyedia layanan internal maupun eksternal, aset-aset layanan, konsep portofolio layanan serta strategi implementasi keseluruhan ITIL Service Lifecycle. Proses-proses yang dicakup dalam Service Strategy, di samping topik-topik di atas adalah: 1. \n* Service Portfolio Management 2. \n* Financial Management 3. \n* Demand Management Bagi organisasi TI yang baru akan mengimplementasikan ITIL, Service Strategy digunakan sebagai panduan untuk menentukan tujuan/sasaran serta ekspektasi nilai kinerja dalam mengelola layanan TI serta untuk mengidentifikasi, memilih serta memprioritaskan berbagai rencana perbaikan operasional maupun organisasional di dalam organisasi TI. Bagi organisasi TI yang saat ini telah mengimplementasikan ITIL, Service Strategy digunakan sebagai panduan untuk melakukan review strategis bagi semua proses dan perangkat (roles, responsibilities, teknologi pendukung, dll) ITSM di organisasinya, serta untuk meningkatkan kapabilitas dari semua proses serta perangkat ITSM tersebut. Service DesignAgar layanan TI dapat memberikan manfaat kepada pihak bisnis, layanan-layanan TI tersebut harus terlebih dahulu di desain dengan acuan tujuan bisnis dari pelanggan. Service Design memberikan panduan kepada organisasi TI untuk dapat secara sistematis dan best practice mendesain dan membangun layanan TI maupun implementasi ITSM itu sendiri. Service Design berisi prinsip-prinsip dan metode-metode desain untuk mengkonversi tujuan-tujuan strategis organisasi TI dan bisnis menjadi portofolio/koleksi layanan TI serta aset-aset layanan, seperti server, storage dan sebagainya. Ruang lingkup Service Design tidak melulu hanya untuk mendesain layanan TI baru, namun juga proses-proses perubahan maupun peningkatan kualitas layanan, kontinyuitas layanan maupun kinerja dari layanan. Proses-proses yang dicakup dalam Service Design yaitu: 1. \n* Service Catalog Management 2. \n* Service Level Management 3. \n* Supplier Management 4. \n* Capacity Management 5. \n* Availability Management 6. \n* IT Service Continuity Management 7. \n* Information Security Management Service TransitionService Transition menyediakan panduan kepada organisasi TI untuk dapat mengembangkan serta kemampuan untuk mengubah hasil desain layanan TI baik yang baru maupun layanan TI yang diubah spesifikasinya ke dalam lingkungan operasional. Tahapan lifecycle ini memberikan gambaran bagaimana sebuah kebutuhan yang didefinisikan dalam Service Strategy kemudian dibentuk dalam Service Design untuk selanjutnya secara efektif direalisasikan dalam Service Operation. Proses-proses yang dicakup dalam Service Transition yaitu: 1. \n* Transition Planning and Support 2. \n* Change Management 3. \n* Service Asset & Configuration Management 4. \n* Release & Deployment Management 5. \n* Service Validation 6. \n* Evaluation 7. \n* Knowledge Management Service OperationService Operation merupakan tahapan lifecycle yang mencakup semua kegiatan operasional harian pengelolaan layanan-layanan TI. Di dalamnya terdapat berbagai panduan pada bagaimana mengelola layanan TI secara efisien dan efektif serta menjamin tingkat kinerja yang telah diperjanjikan dengan pelanggan sebelumnya. Panduan-panduan ini mencakup bagaiman menjaga kestabilan operasional layanan TI serta pengelolaan perubahan desain, skala, ruang lingkup serta target kinerja layanan TI. Proses-proses yang dicakup dalam Service Operation yaitu: 1. \n* Event Management 2. \n* Incident Management 3. \n* Problem Management 4. \n* Request Fulfillment 5. \n* Access Management Continual Service ImprovementContinual Service Improvement (CSI) memberikan panduan penting dalam menyusun serta memelihara kualitas layanan dari proses desain, transisi dan pengoperasiannya. CSI mengkombinasikan berbagai prinsip dan metode dari manajemen kualitas, salah satunya adalah Plan-Do-Check-Act (PDCA) atau yang dikenal sebagi Deming Quality Cycle"@in . . "Information Technology Infrastructure Library"@pt . "Information Technology Infrastructure Library"@es . "ITIL (\u03B1\u03B3\u03B3\u03BB. Information Technology Infrastructure Library) \u03B5\u03AF\u03BD\u03B1\u03B9 \u03C0\u03C1\u03C9\u03C4\u03BF\u03C0\u03CC\u03C1\u03BF\u03C2 \u03C0\u03B1\u03B3\u03BA\u03CC\u03C3\u03BC\u03B9\u03BF\u03C2 \u03B4\u03CC\u03BA\u03B9\u03BC\u03BF\u03C2 \u03BF\u03B4\u03B7\u03B3\u03CC\u03C2 \u03C0\u03B1\u03C1\u03BF\u03C7\u03AE\u03C2 \u03C5\u03C0\u03B7\u03C1\u03B5\u03C3\u03B9\u03CE\u03BD \u03C4\u03B5\u03C7\u03BD\u03BF\u03BB\u03BF\u03B3\u03AF\u03B1\u03C2 \u03C0\u03BB\u03B7\u03C1\u03BF\u03C6\u03BF\u03C1\u03B9\u03CE\u03BD."@el . "\u4FE1\u606F\u6280\u672F\u57FA\u7840\u67B6\u6784\u5E93"@zh . "La Biblioteca de Infraestructura de Tecnolog\u00EDas de Informaci\u00F3n (o ITIL, por sus siglas en ingl\u00E9s) es un conjunto de conceptos y buenas pr\u00E1cticas usadas para la gesti\u00F3n de servicios de tecnolog\u00EDas de la informaci\u00F3n, el desarrollo de tecnolog\u00EDas de la informaci\u00F3n y las operaciones relacionadas con la misma en general. ITIL da descripciones detalladas de un extenso conjunto de procedimientos de gesti\u00F3n ideados para ayudar a las organizaciones a lograr calidades y eficiencias en las operaciones de TI. Estos procedimientos son independientes del proveedor y han sido desarrollados para servir como gu\u00EDa que abarque toda infraestructura, desarrollo y operaciones de TI."@es . "ITIL"@el . "Information Technology Infrastructure Library (Biblioteca d'Infraestructura de Tecnologies de la Informaci\u00F3), que normalment es coneix com a ITIL, \u00E9s un marc de refer\u00E8ncia que descriu un conjunt pr\u00E0ctiques recomanades per a l'entrega de serveis de tecnologies de la informaci\u00F3 i la comunicaci\u00F3 (TIC) d'alta qualitat. L'ITIL descriu un conjunt de processos de gesti\u00F3 que poden ajudar les organitzacions a millorar tant amb l'entrega dels serveis com amb l'efici\u00E8ncia de les operacions de TIC. Aquests procediments s\u00F3n independents del prove\u00EFdor i han estat desenvolupats per servir com a guia que abasti tota infraestructura, desenvolupament i operacions de TIC."@ca . . . . "46305618"^^ . "ITIL"@it . . . . "ITIL (pour \u00AB Information Technology Infrastructure Library \u00BB, ou \u00AB Biblioth\u00E8que pour l'infrastructure des technologies de l'information \u00BB en fran\u00E7ais) est un ensemble d'ouvrages recensant les bonnes pratiques (\u00AB best practices \u00BB) du management du syst\u00E8me d'information. R\u00E9dig\u00E9e \u00E0 l'origine par des experts de l'Office public britannique du Commerce (OGC), ITIL a fait intervenir \u00E0 partir de sa version 3 des experts issus de plusieurs entreprises de services telles qu'Accenture, Ernst & Young, Hewlett-Packard, Deloitte, BearingPoint, CGI ou PriceWaterhouseCoopers."@fr . "ITIL, acr\u00F4nimo de Information Technology Infrastructure Library (em portugu\u00EAs: \"Biblioteca de infraestrutura de tecnologia da informa\u00E7\u00E3o\"), \u00E9 um guia de boas pr\u00E1ticas, desenvolvido pela Ag\u00EAncia Central de Computa\u00E7\u00E3o e Telecomunica\u00E7\u00F5es (CCTA) do governo brit\u00E2nico, sobre gerenciamento de servi\u00E7os de tecnologia da informa\u00E7\u00E3o que se concentra no alinhamento dos servi\u00E7os com as necessidades dos neg\u00F3cios. Desenvolvida na d\u00E9cada de 1980 com ultima atualiza\u00E7\u00E3o em 2019 (ITIL 4). O guia sustenta os fundamentos da ISO / IEC 20000, padr\u00E3o internacional para gerenciamento de servi\u00E7os de TI (International Service Management Standard), tornando-se o gerenciamento de servi\u00E7o de TI mais amplamente e adotado nas empresas.. O ITIL descreve processos, procedimentos, tarefas e listas de verifica\u00E7\u00E3o que n\u00E3o s\u00E3o espec\u00EDficos da organiza\u00E7\u00E3o nem espec\u00EDficos da tecnologia, mas podem ser aplicados por uma organiza\u00E7\u00E3o para estabelecer a integra\u00E7\u00E3o com a estrat\u00E9gia da organiza\u00E7\u00E3o, entregando valor e mantendo um n\u00EDvel m\u00EDnimo de compet\u00EAncia. Ele permite que a organiza\u00E7\u00E3o estabele\u00E7a uma linha de base a partir da qual possa planejar, implementar e medir. Ele \u00E9 usado para demonstrar conformidade e medir a melhoria. N\u00E3o existe uma avalia\u00E7\u00E3o independente de conformidade de terceiros dispon\u00EDvel para conformidade com a ITIL em uma organiza\u00E7\u00E3o. A certifica\u00E7\u00E3o na ITIL est\u00E1 dispon\u00EDvel apenas para indiv\u00EDduos. Desde julho de 2013, a ITIL pertence \u00E0 AXELOS, uma jun\u00E7\u00E3o entre a Capita e o Gabinete do Reino Unido. A AXELOS licencia organiza\u00E7\u00F5es para usar a propriedade intelectual da ITIL, credencia os institutos licenciados de exames e gerencia as atualiza\u00E7\u00F5es da estrutura. Organiza\u00E7\u00F5es que desejam implementar o ITIL internamente n\u00E3o precisam dessa licen\u00E7a. O livro da Funda\u00E7\u00E3o ITIL 4 foi lan\u00E7ado em 18 de fevereiro de 2019 . Em sua vers\u00E3o anterior (conhecida como ITIL 2011), o ITIL \u00E9 publicado como uma s\u00E9rie de cinco volumes principais, cada um deles abrangendo um est\u00E1gio diferente do ciclo de vida do ITSM. Embora o ITIL sustente o ISO / IEC 20000 (anteriormente BS 15000), o padr\u00E3o internacional de gerenciamento de servi\u00E7os para gerenciamento de servi\u00E7os de TI, existem algumas diferen\u00E7as entre o padr\u00E3o ISO 20000, o padr\u00E3o ICT do IFGICT e o framework ITIL."@pt . "\u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0642\u0627\u0646\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A"@ar . "ITIL"@in . . "ITIL (pour \u00AB Information Technology Infrastructure Library \u00BB, ou \u00AB Biblioth\u00E8que pour l'infrastructure des technologies de l'information \u00BB en fran\u00E7ais) est un ensemble d'ouvrages recensant les bonnes pratiques (\u00AB best practices \u00BB) du management du syst\u00E8me d'information. R\u00E9dig\u00E9e \u00E0 l'origine par des experts de l'Office public britannique du Commerce (OGC), ITIL a fait intervenir \u00E0 partir de sa version 3 des experts issus de plusieurs entreprises de services telles qu'Accenture, Ernst & Young, Hewlett-Packard, Deloitte, BearingPoint, CGI ou PriceWaterhouseCoopers. C'est un r\u00E9f\u00E9rentiel m\u00E9thodologique tr\u00E8s large qui aborde les sujets suivants : \n* Comment organiser un syst\u00E8me d'information ? \n* Comment am\u00E9liorer l'efficacit\u00E9 du syst\u00E8me d'information ? \n* Comment r\u00E9duire les risques ? \n* Comment augmenter la qualit\u00E9 des services informatiques ? Apr\u00E8s un d\u00E9veloppement essentiellement europ\u00E9en jusqu'\u00E0 la fin des ann\u00E9es 1990, ITIL s'est implant\u00E9 sur le march\u00E9 nord-am\u00E9ricain via des entreprises de conseil en transformation des syst\u00E8mes d'information. Les recommandations d'ITIL positionnent des blocs organisationnels et des flux d'informations. De nombreux logiciels d'exploitation informatique sont conformes \u00E0 ces recommandations."@fr . . "\u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A (\u0628\u0627\u0644\u0625\u0646\u062C\u0644\u064A\u0632\u064A\u0629: Information Technology Infrastructure Library)\u200F \u0627\u062E\u062A\u0635\u0627\u0631\u0627\u064B ITIL\u060C \u0647\u064A \u0645\u062C\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0641\u0627\u0647\u064A\u0645 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062A \u0644\u0625\u062F\u0627\u0631\u0629 \u0627\u0644\u062E\u062F\u0645\u0627\u062A \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A\u064A\u0629 (\u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A). \u062A\u0639\u0637\u064A \u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A \u0648\u0635\u0641\u0627 \u0645\u0641\u0635\u0644\u0627 \u0644\u0639\u062F\u062F \u0645\u0646 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062A \u0627\u0644\u0647\u0627\u0645\u0629 \u0641\u064A \u062A\u0643\u0646\u0648\u0644\u0648\u062C\u064A\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A\u060C \u0648\u062A\u0648\u0641\u0631 \u0642\u0648\u0627\u0626\u0645 \u0645\u0631\u062C\u0639\u064A\u0629 \u0634\u0627\u0645\u0644\u0629\u060C \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0627\u0644\u0625\u062C\u0631\u0627\u0621\u0627\u062A \u0627\u0644\u062A\u064A \u064A\u0645\u0643\u0646 \u0623\u0646 \u062A\u0642\u0648\u0645 \u0623\u064A \u0634\u0631\u0643\u0629 \u0628\u0627\u0644\u062A\u0639\u062F\u064A\u0644 \u0639\u0644\u064A\u0647\u0627 \u0644\u062A\u0646\u0627\u0633\u0628 \u0627\u062D\u062A\u064A\u0627\u062C\u0627\u062A\u0647\u0627\u060C \u064A\u062A\u0645 \u0646\u0634\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u0641\u0627\u0647\u064A\u0645 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062A \u0641\u064A \u0633\u0644\u0633\u0644\u0629 \u0645\u0646 \u0627\u0644\u0643\u062A\u0628 \u0643\u0644 \u0643\u062A\u0627\u0628 \u0645\u0646\u0647\u0627 \u064A\u063A\u0637\u064A \u062C\u0632\u0621 \u0645\u0646 \u0625\u062F\u0627\u0631\u0629 \u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A \u0648\u064A\u0637\u0644\u0642 \u0639\u0644\u064A\u0647\u0627 \u0627\u0633\u0645 ITIL \u0628\u0627\u0644\u0625\u0646\u062C\u0644\u064A\u0632\u064A\u0629. \u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0643\u0646\u0648\u0644\u0648\u062C\u064A\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A \u0647\u064A \u0639\u0644\u0627\u0645\u0627\u062A \u062A\u062C\u0627\u0631\u064A\u0629 \u0645\u0633\u062C\u0644\u0629 \u0641\u064A \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062A\u062D\u062F\u0629 \u0648\u0645\u0643\u062A\u0628 \u0627\u0644\u062A\u062C\u0627\u0631\u0629 \u0627\u0644\u062D\u0643\u0648\u0645\u064A\u0629 (OGC)."@ar . "ITIL(IT Infrastructure Library)\uC740 IT \uC11C\uBE44\uC2A4 \uAD00\uB9AC\uC5D0 \uB300\uD55C \uD504\uB808\uC784\uC6CC\uD06C \uAD6C\uD604\uC744 \uB3D5\uAE30 \uC704\uD55C \uBB38\uC11C\uB4E4\uC758 \uC9D1\uD569\uC774\uB2E4. \uACFC\uAC70\uC5D0 \uB9CE\uC740 \uAE30\uC5C5\uB4E4\uC758 IT \uC870\uC9C1\uC774 \uB0B4\uBD80\uC801\uC73C\uB85C \uAE30\uC220 \uC911\uC2EC\uC73C\uB85C \uC5C5\uBB34\uB97C \uC9D1\uC911\uD558\uB294 \uBC18\uBA74, \uD604\uC7AC\uC758 IT\uC870\uC9C1\uC740 \uBE44\uC988\uB2C8\uC2A4 \uC870\uC9C1\uC758 \uC694\uAD6C\uC0AC\uD56D\uC5D0 \uB530\uB77C IT\uC11C\uBE44\uC2A4 \uD488\uC9C8 \uD5A5\uC0C1\uC5D0 \uC5ED\uB7C9\uC744 \uC9D1\uC911\uD558\uACE0 \uC788\uC73C\uBA70 \uACE0\uAC1D \uC9C0\uD5A5\uC801\uC778 \uC811\uADFC\uBC29\uC2DD\uC744 \uCC44\uD0DD\uD558\uACE0 \uC788\uB2E4. ITIL\uC740 \uC601\uAD6D \uC815\uBD80\uC758 \uC9C0\uC801 \uC18C\uC720\uBB3C\uC774\uC790 \uB4F1\uB85D \uC0C1\uD45C\uB85C\uC11C, \uD604\uC7AC \uCD5C\uC2E0\uD310\uC740 2019\uB144 \uBC84\uC804\uC774\uB2E4. ITIL\uC740 \uC601\uAD6D\uBFD0 \uC544\uB2C8\uB77C \uC804 \uC138\uACC4 IT \uC11C\uBE44\uC2A4 \uAD00\uB9AC\uC5D0 \uB300\uD55C \uC0AC\uC2E4\uC0C1\uC758 \uD45C\uC900(de-facto standards)\uC73C\uB85C \uC790\uB9AC\uC7A1\uACE0 \uC788\uB2E4."@ko . . "\u8CC7\u8A0A\u6280\u8853\u57FA\u790E\u67B6\u69CB\u8CC7\u6599\u5EAB\uFF08Information Technology Infrastructure Library\uFF0C\u4E00\u822C\u60C5\u51B5\u4E0B\u4F7F\u7528\u5176\u7F29\u5199ITIL\uFF0C\u4E5F\u8B6F\u70BA\u300C\u8CC7\u8A0A\u6280\u8853\u57FA\u790E\u5EFA\u8A2D\u9928\u300D\uFF09\u662F\u7528\u6765\u7BA1\u7406\u4FE1\u606F\u6280\u672F\u7684\u67B6\u6784\u8BBE\u8BA1\uFF0C\u7814\u53D1\u548C\u64CD\u4F5C\u7684\u4E00\u6574\u5957\u6982\u5FF5\u548C\u601D\u60F3\u3002 \u4E3B\u8981\u7CBE\u795E\u70BA\u548C\u8AE7\u63A8\u52D5\u53CA\u6301\u7E8C\u6539\u5584\uFF0C\u5C07\u670D\u52D9\u5C0D\u8C61\u8996\u70BA\u5BA2\u6236\uFF0C\u5F37\u8ABFEnd-to-End\u7684\u670D\u52D9\u3002 ITIL\u6700\u521D\u662F\u85C9\u7531\u4E00\u5957\u4E66\u7C4D\u53D1\u5E03\u3002\u8FD9\u5957\u4E66\u7C4D\u7684\u6BCF\u4E00\u672C\u90FD\u6DB5\u76D6\u4E00\u4E2A\u4FE1\u606F\u6280\u672F\u7684\u9886\u57DF\u3002ITIL\u8FD9\u4E2A\u540D\u79F0\u548CIT Infrastructure Library\u90FD\u662F\u82F1\u56FD\u653F\u5E9C\u5546\u52D9\u8FA6\u516C\u5BA4 (OGC)\u7684\u6CE8\u518C\u5546\u6807\u3002\u85C9\u7531\u4E3A\u4E0D\u540C\u7684IT\u7EC4\u7EC7\u91CF\u8EAB\u5B9A\u5236\u4E00\u4E9B\u590D\u6742\u7684\u6E05\u5355\uFF0C\u4EFB\u52A1\uFF0C\u6D41\u7A0B\uFF0CITIL\u4E3A\u8BB8\u591A\u91CD\u8981\u7684IT\u65F6\u95F4\u51C6\u5219\u7ED9\u51FA\u4E86\u8BE6\u5C3D\u7684\u89E3\u91CA\u3002"@zh . . "ITIL (\u0430\u043D\u0433\u043B. Information Technology Infrastructure Library, \u0431\u0456\u0431\u043B\u0456\u043E\u0442\u0435\u043A\u0430 \u0456\u043D\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u0438 \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u0439\u043D\u0438\u0445 \u0442\u0435\u0445\u043D\u043E\u043B\u043E\u0433\u0456\u0439) \u043E\u043F\u0438\u0441\u0443\u0454 \u043D\u0430\u0439\u043A\u0440\u0430\u0449\u0443 \u0441\u0432\u0456\u0442\u043E\u0432\u0443 \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0443 \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0457 \u043F\u0456\u0434\u043F\u0440\u0438\u0454\u043C\u0441\u0442\u0432\u0430 \u0447\u0438 \u043F\u0456\u0434\u0440\u043E\u0437\u0434\u0456\u043B\u0443, \u0449\u043E \u043D\u0430\u0434\u0430\u0454 \u043F\u043E\u0441\u043B\u0443\u0433\u0438 \u0443 \u0441\u0444\u0435\u0440\u0456 \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u0439\u043D\u0438\u0445 \u0442\u0435\u0445\u043D\u043E\u043B\u043E\u0433\u0456\u0439. \u041C\u0435\u0442\u043E\u0434\u043E\u043B\u043E\u0433\u0456\u0447\u043D\u0438\u0439 \u0432\u0438\u043A\u043B\u0430\u0434 ITIL \u0434\u043E\u0437\u0432\u043E\u043B\u044F\u0454 \u0437\u0430\u0431\u0435\u0437\u043F\u0435\u0447\u0438\u0442\u0438 \u0435\u0444\u0435\u043A\u0442\u0438\u0432\u043D\u0435 \u0444\u0443\u043D\u043A\u0446\u0456\u043E\u043D\u0443\u0432\u0430\u043D\u043D\u044F \u0406\u0422-\u0441\u043B\u0443\u0436\u0431, \u0437\u0430\u0434\u043E\u0432\u043E\u043B\u044C\u043D\u0438\u0442\u0438 \u043F\u043E\u0442\u0440\u0435\u0431\u0438 \u0431\u0456\u0437\u043D\u0435\u0441-\u043A\u043E\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432, \u0437\u0430\u0431\u0435\u0437\u043F\u0435\u0447\u0438\u0442\u0438 \u0441\u0442\u0430\u0431\u0456\u043B\u044C\u043D\u0438\u0439 \u0456 \u043F\u0435\u0440\u0435\u0434\u0431\u0430\u0447\u0443\u0432\u0430\u043D\u0438\u0439 \u0440\u043E\u0437\u0432\u0438\u0442\u043E\u043A \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u0439\u043D\u043E\u0457 \u0441\u0438\u0441\u0442\u0435\u043C\u0438 \u043F\u0456\u0434\u043F\u0440\u0438\u0454\u043C\u0441\u0442\u0432\u0430."@uk . . . "Information Technology Infrastructure Library"@cs . "ITIL (Information Technology Infrastructure Library, heute nur mehr als Akronym in Verwendung) ist ein Best-Practice-Leitfaden und der De-facto-Standard im Bereich IT-Service-Management."@de . . . . . . "ITIL (\u043F\u0440\u043E\u0438\u0437\u043D\u043E\u0441\u0438\u0442\u0441\u044F \u043A\u0430\u043A \u00AB\u00E1\u0439\u0442\u0438\u043B\u00BB, \u0440\u0430\u043D\u0435\u0435 \u0430\u0431\u0431\u0440\u0435\u0432\u0438\u0430\u0442\u0443\u0440\u0430 \u043E\u0442 \u0430\u043D\u0433\u043B. IT Infrastructure Library \u2014 \u0431\u0438\u0431\u043B\u0438\u043E\u0442\u0435\u043A\u0430 \u043A\u043D\u0438\u0433[\u0433\u0434\u0435?], \u043E\u043F\u0438\u0441\u044B\u0432\u0430\u044E\u0449\u0438\u0445 \u043B\u0443\u0447\u0448\u0438\u0435 \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0438 \u043D\u0430 \u0442\u0435\u043C\u0443 \u0438\u043D\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u044B \u0438\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0438\u043E\u043D\u043D\u044B\u0445 \u0442\u0435\u0445\u043D\u043E\u043B\u043E\u0433\u0438\u0439, \u043A\u0443\u0440\u0438\u0440\u0443\u0435\u043C\u0430\u044F \u043F\u0440\u0430\u0432\u0438\u0442\u0435\u043B\u044C\u0441\u0442\u0432\u043E\u043C \u0412\u0435\u043B\u0438\u043A\u043E\u0431\u0440\u0438\u0442\u0430\u043D\u0438\u0438, \u0438 \u0441\u0432\u044F\u0437\u0430\u043D\u043D\u0430\u044F \u0441 \u043D\u0435\u0439 \u0430\u043A\u0442\u0438\u0432\u043D\u043E\u0441\u0442\u044C \u043F\u043E \u043F\u043E\u043F\u0443\u043B\u044F\u0440\u0438\u0437\u0430\u0446\u0438\u0438, \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043A\u0430\u0446\u0438\u0438 \u0438 \u043F\u0440\u0438\u043C\u0435\u043D\u0435\u043D\u0438\u044E \u0434\u0430\u043D\u043D\u044B\u0445 \u043F\u0440\u0430\u043A\u0442\u0438\u043A. ITIL \u043C\u043E\u0436\u0435\u0442[\u043A\u0430\u043A?] \u043F\u043E\u043C\u043E\u0447\u044C \u043E\u0442\u0434\u0435\u043B\u044C\u043D\u044B\u043C \u043B\u0438\u0446\u0430\u043C \u0438 \u043E\u0440\u0433\u0430\u043D\u0438\u0437\u0430\u0446\u0438\u044F\u043C \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u043E\u0432\u0430\u0442\u044C \u0418\u0422 \u0434\u043B\u044F \u0440\u0435\u0430\u043B\u0438\u0437\u0430\u0446\u0438\u0438 \u0438\u0437\u043C\u0435\u043D\u0435\u043D\u0438\u0439, \u0442\u0440\u0430\u043D\u0441\u0444\u043E\u0440\u043C\u0430\u0446\u0438\u0438 \u0438 \u0440\u043E\u0441\u0442\u0430 \u0431\u0438\u0437\u043D\u0435\u0441\u0430."@ru . . "ITIL (\u0430\u043D\u0433\u043B. Information Technology Infrastructure Library, \u0431\u0456\u0431\u043B\u0456\u043E\u0442\u0435\u043A\u0430 \u0456\u043D\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u0438 \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u0439\u043D\u0438\u0445 \u0442\u0435\u0445\u043D\u043E\u043B\u043E\u0433\u0456\u0439) \u043E\u043F\u0438\u0441\u0443\u0454 \u043D\u0430\u0439\u043A\u0440\u0430\u0449\u0443 \u0441\u0432\u0456\u0442\u043E\u0432\u0443 \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0443 \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0457 \u043F\u0456\u0434\u043F\u0440\u0438\u0454\u043C\u0441\u0442\u0432\u0430 \u0447\u0438 \u043F\u0456\u0434\u0440\u043E\u0437\u0434\u0456\u043B\u0443, \u0449\u043E \u043D\u0430\u0434\u0430\u0454 \u043F\u043E\u0441\u043B\u0443\u0433\u0438 \u0443 \u0441\u0444\u0435\u0440\u0456 \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u0439\u043D\u0438\u0445 \u0442\u0435\u0445\u043D\u043E\u043B\u043E\u0433\u0456\u0439. \u041C\u0435\u0442\u043E\u0434\u043E\u043B\u043E\u0433\u0456\u0447\u043D\u0438\u0439 \u0432\u0438\u043A\u043B\u0430\u0434 ITIL \u0434\u043E\u0437\u0432\u043E\u043B\u044F\u0454 \u0437\u0430\u0431\u0435\u0437\u043F\u0435\u0447\u0438\u0442\u0438 \u0435\u0444\u0435\u043A\u0442\u0438\u0432\u043D\u0435 \u0444\u0443\u043D\u043A\u0446\u0456\u043E\u043D\u0443\u0432\u0430\u043D\u043D\u044F \u0406\u0422-\u0441\u043B\u0443\u0436\u0431, \u0437\u0430\u0434\u043E\u0432\u043E\u043B\u044C\u043D\u0438\u0442\u0438 \u043F\u043E\u0442\u0440\u0435\u0431\u0438 \u0431\u0456\u0437\u043D\u0435\u0441-\u043A\u043E\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432, \u0437\u0430\u0431\u0435\u0437\u043F\u0435\u0447\u0438\u0442\u0438 \u0441\u0442\u0430\u0431\u0456\u043B\u044C\u043D\u0438\u0439 \u0456 \u043F\u0435\u0440\u0435\u0434\u0431\u0430\u0447\u0443\u0432\u0430\u043D\u0438\u0439 \u0440\u043E\u0437\u0432\u0438\u0442\u043E\u043A \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u0439\u043D\u043E\u0457 \u0441\u0438\u0441\u0442\u0435\u043C\u0438 \u043F\u0456\u0434\u043F\u0440\u0438\u0454\u043C\u0441\u0442\u0432\u0430. ITIL \u043F\u0443\u0431\u043B\u0456\u043A\u0443\u0454\u0442\u044C\u0441\u044F \u044F\u043A \u0441\u0435\u0440\u0456\u044F \u043A\u043D\u0438\u0436\u043E\u043A, \u043A\u043E\u0436\u043D\u0430 \u0437 \u044F\u043A\u0438\u0445 \u0432\u0438\u0441\u0432\u0456\u0442\u043B\u044E\u0454 \u043F\u0435\u0432\u043D\u0443 \u0433\u0430\u043B\u0443\u0437\u044C \u0443\u043F\u0440\u0430\u0432\u043B\u0456\u043D\u043D\u044F \u0443 \u0441\u0444\u0435\u0440\u0456 \u0406\u0422. \u041D\u0430\u0437\u0432\u0438 ITIL \u0456 IT Infrastructure Library \u0454 \u0437\u0430\u0440\u0435\u0454\u0441\u0442\u0440\u043E\u0432\u0430\u043D\u0438\u043C\u0438 \u0442\u043E\u0440\u0433\u043E\u0432\u0438\u043C\u0438 \u043C\u0430\u0440\u043A\u0430\u043C\u0438 \u0431\u0440\u0438\u0442\u0430\u043D\u0441\u044C\u043A\u043E\u0457 \u0443\u0440\u044F\u0434\u043E\u0432\u043E\u0457 \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0457 OGC (\u0430\u043D\u0433\u043B. Office of Government Commerce). ITIL \u0434\u0435\u0442\u0430\u043B\u044C\u043D\u043E \u043E\u043F\u0438\u0441\u0443\u0454 \u043D\u0438\u0437\u043A\u0443 \u0432\u0430\u0436\u043B\u0438\u0432\u0438\u0445 \u043F\u0440\u0430\u043A\u0442\u0438\u043A \u0406\u0422. \u041A\u0435\u0440\u0443\u044E\u0447\u0438\u0441\u044C \u0440\u0435\u043A\u043E\u043C\u0435\u043D\u0434\u0430\u0446\u0456\u044F\u043C\u0438 \u0442\u0430 \u043F\u0440\u0438\u043D\u0446\u0438\u043F\u0430\u043C\u0438 ITIL, \u0431\u0430\u0433\u0430\u0442\u043E \u043F\u0440\u0438\u0432\u0430\u0442\u043D\u0438\u0445 \u0442\u0430 \u0443\u0440\u044F\u0434\u043E\u0432\u0438\u0445 \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0439 \u0434\u043E\u0441\u044F\u0433\u043B\u0438 \u0437\u043D\u0430\u0447\u043D\u0438\u0445 \u0443\u0441\u043F\u0456\u0445\u0456\u0432 \u0443 \u043F\u0456\u0434\u0432\u0438\u0449\u0435\u043D\u043D\u0456 \u044F\u043A\u043E\u0441\u0442\u0456 \u0441\u0432\u043E\u0457\u0445 \u0406\u0422-\u0441\u043B\u0443\u0436\u0431. \u041D\u0430 \u0441\u044C\u043E\u0433\u043E\u0434\u043D\u0456 ITIL \u0454 \u0441\u0442\u0430\u043D\u0434\u0430\u0440\u0442\u043E\u043C \u0434\u043B\u044F \u0433\u0430\u043B\u0443\u0437\u0456 \u0406\u0422 \u0434\u0435-\u0444\u0430\u043A\u0442\u043E, \u0445\u043E\u0447\u0430 \u0439 \u0456\u0441\u043D\u0443\u044E\u0442\u044C \u0430\u043B\u044C\u0442\u0435\u0440\u043D\u0430\u0442\u0438\u0432\u0438."@uk . "Information Technology Infrastructure Library"@sv . . "Information Technology Infrastructure Library"@nl . "ITIL, acr\u00F4nimo de Information Technology Infrastructure Library (em portugu\u00EAs: \"Biblioteca de infraestrutura de tecnologia da informa\u00E7\u00E3o\"), \u00E9 um guia de boas pr\u00E1ticas, desenvolvido pela Ag\u00EAncia Central de Computa\u00E7\u00E3o e Telecomunica\u00E7\u00F5es (CCTA) do governo brit\u00E2nico, sobre gerenciamento de servi\u00E7os de tecnologia da informa\u00E7\u00E3o que se concentra no alinhamento dos servi\u00E7os com as necessidades dos neg\u00F3cios. Desenvolvida na d\u00E9cada de 1980 com ultima atualiza\u00E7\u00E3o em 2019 (ITIL 4). O guia sustenta os fundamentos da ISO / IEC 20000, padr\u00E3o internacional para gerenciamento de servi\u00E7os de TI (International Service Management Standard), tornando-se o gerenciamento de servi\u00E7o de TI mais amplamente e adotado nas empresas.."@pt . . "Information Technology Infrastructure Library (ITIL) \u00E8 un insieme di linee guida nella gestione dei servizi IT (IT Service Management) e consiste in una serie di pubblicazioni che forniscono indicazioni sull'erogazione di servizi IT di qualit\u00E0 e sui processi e mezzi necessari a supportarli da parte di un'organizzazione. Si occupa quindi di fornire linee guida agli enti pubblici e privati dotati di infrastrutture informatiche, dando loro delle direttive per poter sfruttare al meglio i servizi IT nell'esecuzione della propria missione."@it . . . . . "Information Technology Infrastructure Library (ITIL) \u00E4r en samling principer f\u00F6r hantering av IT-tj\u00E4nster, d\u00E4r fokus ligger p\u00E5 att leverera IT-tj\u00E4nster med h\u00F6g kvalitet till ett rimligt pris. Samlingen har sammanst\u00E4llts av brittiska Office of Government Commerce (OGC) och inneh\u00E5ller detaljerade beskrivningar av hur olika IT-relaterade uppgifter kan utf\u00F6ras. Avsikten med principsamlingen \u00E4r att fr\u00E4mja ett dokumenterat, systematiskt tillv\u00E4gag\u00E5ngss\u00E4tt n\u00E4r f\u00F6retag och organisationer bygger och utvecklar moderna IT-tj\u00E4nster. Principsamlingen inneh\u00E5ller f\u00F6rh\u00E5llningss\u00E4tt till m\u00E5nga problem som IT-tj\u00E4nsthanteringen st\u00E4lls inf\u00F6r, till exempel kunskapsbrist, komplexa system, snabba f\u00F6r\u00E4ndringar, \u00F6kade och of\u00F6ruts\u00E4gbara verksamhets- och anv\u00E4ndarkrav. Sedan 2003 utvecklas ITIL av samriskf\u00F6retaget , som skapades av Cabinet Office och aff\u00E4rsprocessentreprenadf\u00F6retaget Capita. Enligt Axelos definieras ITIL enligt f\u00F6ljande: En sammanst\u00E4llning av publikationer baserad p\u00E5 \u201Dgoda erfarenheter\u201D f\u00F6r hantering av IT-tj\u00E4nster som \u00E4gs av den brittiska motsvarigheten till regeringskansliet, som \u00E4r en del av drottningens kansli. ITIL syftar till att ge v\u00E4gledning f\u00F6r att tillhandah\u00E5lla kvalitativa IT-tj\u00E4nster, processer, funktioner och andra f\u00F6rm\u00E5gor som kr\u00E4vs till dess st\u00F6d. Ramverket ITIL baseras p\u00E5 tj\u00E4nsters hela livscykel och best\u00E5r av fem steg (tj\u00E4nstestrategi, tj\u00E4nstedesign, tj\u00E4nste\u00F6verl\u00E4mning, tj\u00E4nstedrift och kontinuerlig tj\u00E4nstef\u00F6rb\u00E4ttring), d\u00E4r varje stadium har en egen publikation. Dessutom finns ett antal kompletterande ITIL-publikationer som ger v\u00E4gledning f\u00F6r olika verksamheter sektorer som t.ex. industri, andra organisationstyper, verksamhetsmodeller och teknik/arkitektur. Idag (2015) deltar flera organisationer i arbetet med att utveckla ITIL, d\u00E4ribland den ideella organisationen ."@sv . . "ITIL (\u043F\u0440\u043E\u0438\u0437\u043D\u043E\u0441\u0438\u0442\u0441\u044F \u043A\u0430\u043A \u00AB\u00E1\u0439\u0442\u0438\u043B\u00BB, \u0440\u0430\u043D\u0435\u0435 \u0430\u0431\u0431\u0440\u0435\u0432\u0438\u0430\u0442\u0443\u0440\u0430 \u043E\u0442 \u0430\u043D\u0433\u043B. IT Infrastructure Library \u2014 \u0431\u0438\u0431\u043B\u0438\u043E\u0442\u0435\u043A\u0430 \u043A\u043D\u0438\u0433[\u0433\u0434\u0435?], \u043E\u043F\u0438\u0441\u044B\u0432\u0430\u044E\u0449\u0438\u0445 \u043B\u0443\u0447\u0448\u0438\u0435 \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0438 \u043D\u0430 \u0442\u0435\u043C\u0443 \u0438\u043D\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u044B \u0438\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0438\u043E\u043D\u043D\u044B\u0445 \u0442\u0435\u0445\u043D\u043E\u043B\u043E\u0433\u0438\u0439, \u043A\u0443\u0440\u0438\u0440\u0443\u0435\u043C\u0430\u044F \u043F\u0440\u0430\u0432\u0438\u0442\u0435\u043B\u044C\u0441\u0442\u0432\u043E\u043C \u0412\u0435\u043B\u0438\u043A\u043E\u0431\u0440\u0438\u0442\u0430\u043D\u0438\u0438, \u0438 \u0441\u0432\u044F\u0437\u0430\u043D\u043D\u0430\u044F \u0441 \u043D\u0435\u0439 \u0430\u043A\u0442\u0438\u0432\u043D\u043E\u0441\u0442\u044C \u043F\u043E \u043F\u043E\u043F\u0443\u043B\u044F\u0440\u0438\u0437\u0430\u0446\u0438\u0438, \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043A\u0430\u0446\u0438\u0438 \u0438 \u043F\u0440\u0438\u043C\u0435\u043D\u0435\u043D\u0438\u044E \u0434\u0430\u043D\u043D\u044B\u0445 \u043F\u0440\u0430\u043A\u0442\u0438\u043A. \u0421\u0435\u0433\u043E\u0434\u043D\u044F[\u043A\u043E\u0433\u0434\u0430?] \u044D\u0442\u043E \u0443\u0436\u0435 \u043D\u0435 \u0430\u0431\u0431\u0440\u0435\u0432\u0438\u0430\u0442\u0443\u0440\u0430, \u0430 \u043E\u0442\u0434\u0435\u043B\u044C\u043D\u043E\u0435 \u043D\u0430\u0437\u0432\u0430\u043D\u0438\u0435 \u0438\u043B\u0438 \u0431\u0440\u0435\u043D\u0434, \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u0443\u0435\u043C\u044B\u0439 \u0438 \u043F\u043E\u043B\u044C\u0437\u0443\u044E\u0449\u0438\u0439\u0441\u044F \u0434\u043E\u0432\u0435\u0440\u0438\u0435\u043C \u043C\u0438\u043B\u043B\u0438\u043E\u043D\u043E\u0432 \u043B\u044E\u0434\u0435\u0439[\u043A\u043E\u0433\u043E?] \u0432\u043E \u0432\u0441\u0451\u043C \u043C\u0438\u0440\u0435. \u041F\u043E \u043C\u0435\u0440\u0435 \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u044F \u0431\u0438\u0431\u043B\u0438\u043E\u0442\u0435\u043A\u0438 \u0438\u043D\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u044B \u0418\u0422, \u0430\u043A\u0446\u0435\u043D\u0442 \u0441\u043C\u0435\u0441\u0442\u0438\u043B\u0441\u044F \u043D\u0430 \u0443\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u0438\u0435 \u0443\u0441\u043B\u0443\u0433\u0430\u043C\u0438 \u0438 \u043A \u043F\u043E\u0434\u0445\u043E\u0434\u0443 \u043A \u0436\u0438\u0437\u043D\u0435\u043D\u043D\u043E\u043C\u0443 \u0446\u0438\u043A\u043B\u0443[\u0447\u0435\u0433\u043E?], \u0430 \u044D\u043B\u0435\u043C\u0435\u043D\u0442 \u0438\u043D\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043A\u0442\u0443\u0440\u044B \u043F\u0440\u0430\u043A\u0442\u0438\u0447\u0435\u0441\u043A\u0438 \u0438\u0441\u0447\u0435\u0437 \u0437\u0430 \u043F\u043E\u0441\u043B\u0435\u0434\u043D\u0438\u0435 10 \u043B\u0435\u0442.) \u2014 \u0441\u0430\u043C\u043E\u0435 \u0440\u0430\u0441\u043F\u0440\u043E\u0441\u0442\u0440\u0430\u043D\u0435\u043D\u043D\u043E\u0435 \u0432 \u043C\u0438\u0440\u0435 \u0440\u0443\u043A\u043E\u0432\u043E\u0434\u0441\u0442\u0432\u043E \u043F\u043E \u0443\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u0438\u044E \u0418\u0422-\u0443\u0441\u043B\u0443\u0433\u0430\u043C\u0438 (ITSM). \u0421 2013 \u0433\u043E\u0434\u0430 ITIL \u043F\u0440\u0438\u043D\u0430\u0434\u043B\u0435\u0436\u0438\u0442 \u043A\u043E\u043C\u043F\u0430\u043D\u0438\u0438 AXELOS Ltd \u2014 \u0441\u043E\u0432\u043C\u0435\u0441\u0442\u043D\u043E\u043C\u0443 \u043F\u0440\u0435\u0434\u043F\u0440\u0438\u044F\u0442\u0438\u044E Capita Plc \u0438 \u041A\u0430\u0431\u0438\u043D\u0435\u0442\u0430 \u043C\u0438\u043D\u0438\u0441\u0442\u0440\u043E\u0432 \u0412\u0435\u043B\u0438\u043A\u043E\u0431\u0440\u0438\u0442\u0430\u043D\u0438\u0438. \u041A\u043E\u043C\u043F\u0430\u043D\u0438\u044F Axelos \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u0443\u0435\u0442 \u0441\u0435\u0442\u044C \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043A\u0438\u0445 \u043F\u0430\u0440\u0442\u043D\u0435\u0440\u043E\u0432, \u043A\u043E\u0442\u043E\u0440\u044B\u0435 \u0443\u0447\u0430\u0441\u0442\u0432\u0443\u044E\u0442 \u0432 \u0440\u0430\u0437\u0440\u0430\u0431\u043E\u0442\u043A\u0435 \u0438 \u0443\u043B\u0443\u0447\u0448\u0435\u043D\u0438\u0438 ITIL. \u041F\u043E \u0441\u043E\u0441\u0442\u043E\u044F\u043D\u0438\u044E \u043D\u0430 7 \u0444\u0435\u0432\u0440\u0430\u043B\u044F 2020 \u0433\u043E\u0434\u0430, 37 \u043A\u043E\u043C\u043F\u0430\u043D\u0438\u0438 \u044F\u0432\u043B\u044F\u044E\u0442\u0441\u044F \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043A\u0438\u043C\u0438 \u043F\u0430\u0440\u0442\u043D\u0435\u0440\u0430\u043C\u0438 Axelos. AXELOS \u0437\u0430\u043F\u0443\u0441\u0442\u0438\u043B \u0438\u043D\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0443, \u043D\u0430\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u043D\u0443\u044E \u043D\u0430 \u0442\u043E, \u0447\u0442\u043E\u0431\u044B \u043F\u043E\u0437\u0432\u043E\u043B\u0438\u0442\u044C \u043E\u0440\u0433\u0430\u043D\u0438\u0437\u0430\u0446\u0438\u044F\u043C \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u043E\u0432\u0430\u0442\u044C ITIL \u0434\u043B\u044F \u043F\u043E\u0432\u044B\u0448\u0435\u043D\u0438\u044F \u0431\u0438\u0437\u043D\u0435\u0441-\u0446\u0435\u043D\u043D\u043E\u0441\u0442\u0438[\u0447\u0435\u0433\u043E?] \u0447\u0435\u0440\u0435\u0437 \u0443\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u0438\u044F \u0443\u0441\u043B\u0443\u0433\u0430\u043C\u0438, \u0432\u044B\u0445\u043E\u0434\u044F\u0449\u0438\u0445 \u0437\u0430 \u0440\u0430\u043C\u043A\u0438 \u0442\u0440\u0430\u0434\u0438\u0446\u0438\u043E\u043D\u043D\u043E\u0433\u043E[\u043A\u0430\u043A\u043E\u0433\u043E?] \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u043E\u0432\u0430\u043D\u0438\u044F \u0432 \u0418\u0422. \u0426\u0435\u043B\u044C \u0438\u043D\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u044B \u2014 \u0441\u043E\u0431\u0440\u0430\u0442\u044C \u0438 \u043F\u043E\u0434\u0435\u043B\u0438\u0442\u044C\u0441\u044F \u043F\u0435\u0440\u0435\u0434\u043E\u0432\u044B\u043C \u043E\u043F\u044B\u0442\u043E\u043C \u043E\u0440\u0433\u0430\u043D\u0438\u0437\u0430\u0446\u0438\u0439 \u043F\u043E \u0432\u0441\u0435\u043C\u0443 \u043C\u0438\u0440\u0443, \u0447\u0442\u043E\u0431\u044B \u043F\u0440\u043E\u0434\u0435\u043C\u043E\u043D\u0441\u0442\u0440\u0438\u0440\u043E\u0432\u0430\u0442\u044C, \u043A\u0430\u043A ITIL \u043C\u043E\u0436\u0435\u0442 \u0438 \u0431\u044B\u043B \u0443\u0441\u043F\u0435\u0448\u043D\u043E \u043F\u0440\u0438\u043D\u044F\u0442 \u0438 \u0430\u0434\u0430\u043F\u0442\u0438\u0440\u043E\u0432\u0430\u043D \u043D\u0435 \u0442\u043E\u043B\u044C\u043A\u043E \u043A \u0443\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u0438\u044E \u0418\u0422-\u0443\u0441\u043B\u0443\u0433\u0430\u043C\u0438. \u0418\u0441\u043F\u043E\u043B\u044C\u0437\u043E\u0432\u0430\u043D\u0438\u0435 ITIL \u0434\u043B\u044F \u0443\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u0438\u044F \u0443\u0441\u043B\u0443\u0433\u0430\u043C\u0438 \u0432\u043D\u0435 \u0418\u0422 \u043D\u0435 \u044F\u0432\u043B\u044F\u0435\u0442\u0441\u044F \u043D\u043E\u0432\u044B\u043C \u044F\u0432\u043B\u0435\u043D\u0438\u0435\u043C, \u043C\u043D\u043E\u0433\u0438\u0435 \u043E\u0440\u0433\u0430\u043D\u0438\u0437\u0430\u0446\u0438\u0438 \u043F\u043E\u0436\u0438\u043D\u0430\u044E\u0442 \u043F\u043B\u043E\u0434\u044B[\u043A\u0430\u043A\u0438\u0435?][\u043A\u0430\u043A?] \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u043E\u0432\u0430\u043D\u0438\u044F ITIL \u0432 \u0434\u0440\u0443\u0433\u0438\u0445 \u043E\u0431\u043B\u0430\u0441\u0442\u044F\u0445 \u0431\u0438\u0437\u043D\u0435\u0441\u0430 \u043D\u0430 \u043F\u0440\u043E\u0442\u044F\u0436\u0435\u043D\u0438\u0438 \u043C\u043D\u043E\u0433\u0438\u0445 \u043B\u0435\u0442. \u041F\u043E\u044D\u0442\u043E\u043C\u0443 \u0434\u0430\u043D\u043D\u043E\u0435 \u043C\u0435\u0440\u043E\u043F\u0440\u0438\u044F\u0442\u0438\u0435[\u043A\u0430\u043A\u043E\u0435?] \u043D\u0430\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u043E \u043D\u0430 \u0442\u043E, \u0447\u0442\u043E\u0431\u044B \u043E\u0431\u0435\u0441\u043F\u0435\u0447\u0438\u0442\u044C \u0441\u0431\u043E\u0440 \u0438 \u043E\u0431\u043C\u0435\u043D \u044D\u0442\u0438\u043C\u0438 \u0437\u043D\u0430\u043D\u0438\u044F\u043C\u0438 \u0438 \u043E\u043F\u044B\u0442\u043E\u043C, \u0447\u0442\u043E \u043F\u043E\u0437\u0432\u043E\u043B\u0438\u0442 \u043E\u0440\u0433\u0430\u043D\u0438\u0437\u0430\u0446\u0438\u044F\u043C \u043F\u043E \u0432\u0441\u0435\u043C\u0443 \u043C\u0438\u0440\u0443 \u0440\u0430\u0441\u0448\u0438\u0440\u0438\u0442\u044C \u0441\u0432\u043E\u0438 \u0432\u043E\u0437\u043C\u043E\u0436\u043D\u043E\u0441\u0442\u0438 \u043F\u043E \u0443\u043F\u0440\u0430\u0432\u043B\u0435\u043D\u0438\u044E \u0443\u0441\u043B\u0443\u0433\u0430\u043C\u0438. ITIL \u043C\u043E\u0436\u0435\u0442[\u043A\u0430\u043A?] \u043F\u043E\u043C\u043E\u0447\u044C \u043E\u0442\u0434\u0435\u043B\u044C\u043D\u044B\u043C \u043B\u0438\u0446\u0430\u043C \u0438 \u043E\u0440\u0433\u0430\u043D\u0438\u0437\u0430\u0446\u0438\u044F\u043C \u0438\u0441\u043F\u043E\u043B\u044C\u0437\u043E\u0432\u0430\u0442\u044C \u0418\u0422 \u0434\u043B\u044F \u0440\u0435\u0430\u043B\u0438\u0437\u0430\u0446\u0438\u0438 \u0438\u0437\u043C\u0435\u043D\u0435\u043D\u0438\u0439, \u0442\u0440\u0430\u043D\u0441\u0444\u043E\u0440\u043C\u0430\u0446\u0438\u0438 \u0438 \u0440\u043E\u0441\u0442\u0430 \u0431\u0438\u0437\u043D\u0435\u0441\u0430. \u041D\u0430 \u043F\u0440\u043E\u0442\u044F\u0436\u0435\u043D\u0438\u0438 \u0431\u043E\u043B\u0435\u0435 30 \u043B\u0435\u0442 ITIL \u0432\u043E\u0437\u0433\u043B\u0430\u0432\u043B\u044F\u0435\u0442 \u043E\u0442\u0440\u0430\u0441\u043B\u044C ITSM, \u043E\u0441\u0443\u0449\u0435\u0441\u0442\u0432\u043B\u044F\u044F \u0440\u0443\u043A\u043E\u0432\u043E\u0434\u0441\u0442\u0432\u043E, \u043E\u0431\u0443\u0447\u0435\u043D\u0438\u0435 \u0438 \u043F\u0440\u043E\u0433\u0440\u0430\u043C\u043C\u0443 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043A\u0430\u0446\u0438\u0438[\u043A\u043E\u0433\u043E?]. ITIL 4 \u043F\u0440\u0438\u0432\u043E\u0434\u0438\u0442 ITIL \u0432 \u0441\u043E\u043E\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0435 \u0441 \u0441\u043E\u0432\u0440\u0435\u043C\u0435\u043D\u043D\u044B\u043C\u0438 \u0442\u0440\u0435\u0431\u043E\u0432\u0430\u043D\u0438\u044F\u043C\u0438[\u043A\u0430\u043A\u0438\u043C?], \u043F\u0435\u0440\u0435\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u044F \u0431\u043E\u043B\u044C\u0448\u0443\u044E \u0447\u0430\u0441\u0442\u044C \u0443\u0441\u0442\u043E\u044F\u0432\u0448\u0438\u0445\u0441\u044F \u043F\u0440\u0430\u043A\u0442\u0438\u043A ITSM \u0432 \u0431\u043E\u043B\u0435\u0435 \u0448\u0438\u0440\u043E\u043A\u0438\u0439 \u043A\u043E\u043D\u0442\u0435\u043A\u0441\u0442 \u043A\u043B\u0438\u0435\u043D\u0442\u0441\u043A\u043E\u0433\u043E \u043E\u043F\u044B\u0442\u0430, \u043F\u043E\u0442\u043E\u043A\u043E\u0432 \u0446\u0435\u043D\u043D\u043E\u0441\u0442\u0438 \u0438 \u0446\u0438\u0444\u0440\u043E\u0432\u043E\u0439 \u0442\u0440\u0430\u043D\u0441\u0444\u043E\u0440\u043C\u0430\u0446\u0438\u0438, \u0430 \u0442\u0430\u043A\u0436\u0435 \u0432\u043D\u0435\u0434\u0440\u044F\u044F \u043D\u043E\u0432\u044B\u0435 \u043C\u0435\u0442\u043E\u0434\u044B \u0440\u0430\u0431\u043E\u0442\u044B, \u0442\u0430\u043A\u0438\u0435 \u043A\u0430\u043A Lean, Agile \u0438 DevOps."@ru . . . . . "Information Technology Infrastructure Library"@pl . . . . "Information Technology Infrastructure Library (ITIL) \u00E8 un insieme di linee guida nella gestione dei servizi IT (IT Service Management) e consiste in una serie di pubblicazioni che forniscono indicazioni sull'erogazione di servizi IT di qualit\u00E0 e sui processi e mezzi necessari a supportarli da parte di un'organizzazione. Si occupa quindi di fornire linee guida agli enti pubblici e privati dotati di infrastrutture informatiche, dando loro delle direttive per poter sfruttare al meglio i servizi IT nell'esecuzione della propria missione."@it . . . . "\u8CC7\u8A0A\u6280\u8853\u57FA\u790E\u67B6\u69CB\u8CC7\u6599\u5EAB\uFF08Information Technology Infrastructure Library\uFF0C\u4E00\u822C\u60C5\u51B5\u4E0B\u4F7F\u7528\u5176\u7F29\u5199ITIL\uFF0C\u4E5F\u8B6F\u70BA\u300C\u8CC7\u8A0A\u6280\u8853\u57FA\u790E\u5EFA\u8A2D\u9928\u300D\uFF09\u662F\u7528\u6765\u7BA1\u7406\u4FE1\u606F\u6280\u672F\u7684\u67B6\u6784\u8BBE\u8BA1\uFF0C\u7814\u53D1\u548C\u64CD\u4F5C\u7684\u4E00\u6574\u5957\u6982\u5FF5\u548C\u601D\u60F3\u3002 \u4E3B\u8981\u7CBE\u795E\u70BA\u548C\u8AE7\u63A8\u52D5\u53CA\u6301\u7E8C\u6539\u5584\uFF0C\u5C07\u670D\u52D9\u5C0D\u8C61\u8996\u70BA\u5BA2\u6236\uFF0C\u5F37\u8ABFEnd-to-End\u7684\u670D\u52D9\u3002 ITIL\u6700\u521D\u662F\u85C9\u7531\u4E00\u5957\u4E66\u7C4D\u53D1\u5E03\u3002\u8FD9\u5957\u4E66\u7C4D\u7684\u6BCF\u4E00\u672C\u90FD\u6DB5\u76D6\u4E00\u4E2A\u4FE1\u606F\u6280\u672F\u7684\u9886\u57DF\u3002ITIL\u8FD9\u4E2A\u540D\u79F0\u548CIT Infrastructure Library\u90FD\u662F\u82F1\u56FD\u653F\u5E9C\u5546\u52D9\u8FA6\u516C\u5BA4 (OGC)\u7684\u6CE8\u518C\u5546\u6807\u3002\u85C9\u7531\u4E3A\u4E0D\u540C\u7684IT\u7EC4\u7EC7\u91CF\u8EAB\u5B9A\u5236\u4E00\u4E9B\u590D\u6742\u7684\u6E05\u5355\uFF0C\u4EFB\u52A1\uFF0C\u6D41\u7A0B\uFF0CITIL\u4E3A\u8BB8\u591A\u91CD\u8981\u7684IT\u65F6\u95F4\u51C6\u5219\u7ED9\u51FA\u4E86\u8BE6\u5C3D\u7684\u89E3\u91CA\u3002"@zh . "La Biblioteca de Infraestructura de Tecnolog\u00EDas de Informaci\u00F3n (o ITIL, por sus siglas en ingl\u00E9s) es un conjunto de conceptos y buenas pr\u00E1cticas usadas para la gesti\u00F3n de servicios de tecnolog\u00EDas de la informaci\u00F3n, el desarrollo de tecnolog\u00EDas de la informaci\u00F3n y las operaciones relacionadas con la misma en general. ITIL da descripciones detalladas de un extenso conjunto de procedimientos de gesti\u00F3n ideados para ayudar a las organizaciones a lograr calidades y eficiencias en las operaciones de TI. Estos procedimientos son independientes del proveedor y han sido desarrollados para servir como gu\u00EDa que abarque toda infraestructura, desarrollo y operaciones de TI."@es . . "Information Technology Infrastructure Library, meestal afgekort tot ITIL, is ontwikkeld als een referentiekader voor het inrichten van de beheerprocessen binnen een ICT-organisatie. ITIL is geen methode of model, maar eerder een reeks van best practices (beste praktijkoplossingen) en concepten, om te zorgen dat een (IT-)dienstverlener zijn werk effici\u00EBnt en effectief kan verrichten, en op die manier waardevol is voor zijn klanten en andere ketenpartners. Het resultaat van procesimplementatie met behulp van ITIL is vergelijkbaar met de ISO 9000-regulering in de niet-ICT-branche, waarbij alle onderdelen van de organisatie zijn beschreven en in een bepaalde hi\u00EBrarchie qua bevoegdheid/verantwoordelijkheid zijn gerangschikt. Sinds het ontstaan van ITIL in de jaren 80 is ITIL verschillende malen"@nl . "ITIL"@en . . . . "ITIL"@ko . . "ITIL(IT Infrastructure Library)\uC740 IT \uC11C\uBE44\uC2A4 \uAD00\uB9AC\uC5D0 \uB300\uD55C \uD504\uB808\uC784\uC6CC\uD06C \uAD6C\uD604\uC744 \uB3D5\uAE30 \uC704\uD55C \uBB38\uC11C\uB4E4\uC758 \uC9D1\uD569\uC774\uB2E4. \uACFC\uAC70\uC5D0 \uB9CE\uC740 \uAE30\uC5C5\uB4E4\uC758 IT \uC870\uC9C1\uC774 \uB0B4\uBD80\uC801\uC73C\uB85C \uAE30\uC220 \uC911\uC2EC\uC73C\uB85C \uC5C5\uBB34\uB97C \uC9D1\uC911\uD558\uB294 \uBC18\uBA74, \uD604\uC7AC\uC758 IT\uC870\uC9C1\uC740 \uBE44\uC988\uB2C8\uC2A4 \uC870\uC9C1\uC758 \uC694\uAD6C\uC0AC\uD56D\uC5D0 \uB530\uB77C IT\uC11C\uBE44\uC2A4 \uD488\uC9C8 \uD5A5\uC0C1\uC5D0 \uC5ED\uB7C9\uC744 \uC9D1\uC911\uD558\uACE0 \uC788\uC73C\uBA70 \uACE0\uAC1D \uC9C0\uD5A5\uC801\uC778 \uC811\uADFC\uBC29\uC2DD\uC744 \uCC44\uD0DD\uD558\uACE0 \uC788\uB2E4. ITIL\uC740 \uC601\uAD6D \uC815\uBD80\uC758 \uC9C0\uC801 \uC18C\uC720\uBB3C\uC774\uC790 \uB4F1\uB85D \uC0C1\uD45C\uB85C\uC11C, \uD604\uC7AC \uCD5C\uC2E0\uD310\uC740 2019\uB144 \uBC84\uC804\uC774\uB2E4. ITIL\uC740 \uC601\uAD6D\uBFD0 \uC544\uB2C8\uB77C \uC804 \uC138\uACC4 IT \uC11C\uBE44\uC2A4 \uAD00\uB9AC\uC5D0 \uB300\uD55C \uC0AC\uC2E4\uC0C1\uC758 \uD45C\uC900(de-facto standards)\uC73C\uB85C \uC790\uB9AC\uC7A1\uACE0 \uC788\uB2E4."@ko . . . . . . . . "ITIL"@uk . . . . "Information Technology Infrastructure Library (ITIL) \u00E4r en samling principer f\u00F6r hantering av IT-tj\u00E4nster, d\u00E4r fokus ligger p\u00E5 att leverera IT-tj\u00E4nster med h\u00F6g kvalitet till ett rimligt pris. Samlingen har sammanst\u00E4llts av brittiska Office of Government Commerce (OGC) och inneh\u00E5ller detaljerade beskrivningar av hur olika IT-relaterade uppgifter kan utf\u00F6ras. Avsikten med principsamlingen \u00E4r att fr\u00E4mja ett dokumenterat, systematiskt tillv\u00E4gag\u00E5ngss\u00E4tt n\u00E4r f\u00F6retag och organisationer bygger och utvecklar moderna IT-tj\u00E4nster. Principsamlingen inneh\u00E5ller f\u00F6rh\u00E5llningss\u00E4tt till m\u00E5nga problem som IT-tj\u00E4nsthanteringen st\u00E4lls inf\u00F6r, till exempel kunskapsbrist, komplexa system, snabba f\u00F6r\u00E4ndringar, \u00F6kade och of\u00F6ruts\u00E4gbara verksamhets- och anv\u00E4ndarkrav."@sv . "ITIL"@ca . "Information Technology Infrastructure Library (Biblioteca d'Infraestructura de Tecnologies de la Informaci\u00F3), que normalment es coneix com a ITIL, \u00E9s un marc de refer\u00E8ncia que descriu un conjunt pr\u00E0ctiques recomanades per a l'entrega de serveis de tecnologies de la informaci\u00F3 i la comunicaci\u00F3 (TIC) d'alta qualitat. L'ITIL descriu un conjunt de processos de gesti\u00F3 que poden ajudar les organitzacions a millorar tant amb l'entrega dels serveis com amb l'efici\u00E8ncia de les operacions de TIC. Aquests procediments s\u00F3n independents del prove\u00EFdor i han estat desenvolupats per servir com a guia que abasti tota infraestructura, desenvolupament i operacions de TIC."@ca . . . . "5461"^^ . "\u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A (\u0628\u0627\u0644\u0625\u0646\u062C\u0644\u064A\u0632\u064A\u0629: Information Technology Infrastructure Library)\u200F \u0627\u062E\u062A\u0635\u0627\u0631\u0627\u064B ITIL\u060C \u0647\u064A \u0645\u062C\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0641\u0627\u0647\u064A\u0645 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062A \u0644\u0625\u062F\u0627\u0631\u0629 \u0627\u0644\u062E\u062F\u0645\u0627\u062A \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A\u064A\u0629 (\u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A). \u062A\u0639\u0637\u064A \u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A \u0648\u0635\u0641\u0627 \u0645\u0641\u0635\u0644\u0627 \u0644\u0639\u062F\u062F \u0645\u0646 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062A \u0627\u0644\u0647\u0627\u0645\u0629 \u0641\u064A \u062A\u0643\u0646\u0648\u0644\u0648\u062C\u064A\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A\u060C \u0648\u062A\u0648\u0641\u0631 \u0642\u0648\u0627\u0626\u0645 \u0645\u0631\u062C\u0639\u064A\u0629 \u0634\u0627\u0645\u0644\u0629\u060C \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0627\u0644\u0625\u062C\u0631\u0627\u0621\u0627\u062A \u0627\u0644\u062A\u064A \u064A\u0645\u0643\u0646 \u0623\u0646 \u062A\u0642\u0648\u0645 \u0623\u064A \u0634\u0631\u0643\u0629 \u0628\u0627\u0644\u062A\u0639\u062F\u064A\u0644 \u0639\u0644\u064A\u0647\u0627 \u0644\u062A\u0646\u0627\u0633\u0628 \u0627\u062D\u062A\u064A\u0627\u062C\u0627\u062A\u0647\u0627\u060C \u064A\u062A\u0645 \u0646\u0634\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u0641\u0627\u0647\u064A\u0645 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062A \u0641\u064A \u0633\u0644\u0633\u0644\u0629 \u0645\u0646 \u0627\u0644\u0643\u062A\u0628 \u0643\u0644 \u0643\u062A\u0627\u0628 \u0645\u0646\u0647\u0627 \u064A\u063A\u0637\u064A \u062C\u0632\u0621 \u0645\u0646 \u0625\u062F\u0627\u0631\u0629 \u062A\u0642\u0646\u064A\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A \u0648\u064A\u0637\u0644\u0642 \u0639\u0644\u064A\u0647\u0627 \u0627\u0633\u0645 ITIL \u0628\u0627\u0644\u0625\u0646\u062C\u0644\u064A\u0632\u064A\u0629. \u0645\u0643\u062A\u0628\u0629 \u0627\u0644\u0628\u0646\u064A\u0629 \u0627\u0644\u062A\u062D\u062A\u064A\u0629 \u0644\u062A\u0643\u0646\u0648\u0644\u0648\u062C\u064A\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062A \u0647\u064A \u0639\u0644\u0627\u0645\u0627\u062A \u062A\u062C\u0627\u0631\u064A\u0629 \u0645\u0633\u062C\u0644\u0629 \u0641\u064A \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062A\u062D\u062F\u0629 \u0648\u0645\u0643\u062A\u0628 \u0627\u0644\u062A\u062C\u0627\u0631\u0629 \u0627\u0644\u062D\u0643\u0648\u0645\u064A\u0629 (OGC)."@ar . . . . . . . . "ITIL (Information Technology Infrastructure Library, heute nur mehr als Akronym in Verwendung) ist ein Best-Practice-Leitfaden und der De-facto-Standard im Bereich IT-Service-Management."@de . . . . "Information Technology Infrastructure Library"@fr . . . . . . . . "Information Technology Infrastructure Library"@ja . . "Information Technology Infrastructure Library (ITIL) je soubor prax\u00ED prov\u011B\u0159en\u00FDch koncept\u016F a postup\u016F, kter\u00E9 umo\u017E\u0148uj\u00ED l\u00E9pe pl\u00E1novat, vyu\u017E\u00EDvat a zkvalit\u0148ovat vyu\u017Eit\u00ED informa\u010Dn\u00EDch technologi\u00ED (IT), a to jak ze strany dodavatel\u016F IT slu\u017Eeb, tak i z pohledu z\u00E1kazn\u00EDk\u016F. Projekt vznikl ve Velk\u00E9 Brit\u00E1nii v letech 1985 a\u017E 1995 a krom\u011B Velk\u00E9 Brit\u00E1nie byl vyu\u017E\u00EDv\u00E1n i v Nizozemsku. V letech 2000 \u2013 2004 byl projekt p\u0159epracov\u00E1n, novou verzi 2 (ITIL V2) za\u010Daly vyu\u017E\u00EDvat spole\u010Dnosti v mnoha zem\u00EDch jako standard v poskytov\u00E1n\u00ED IT slu\u017Eeb. V roce 2007 vznikla roz\u0161\u00ED\u0159en\u00E1 t\u0159et\u00ED verze (ITIL V3).Je to metodika zalo\u017Een\u00E1 na procesn\u00EDm \u0159\u00EDzen\u00ED organizace a je ur\u010Dena hlavn\u011B pro st\u0159edn\u00ED a vy\u0161\u0161\u00ED management."@cs . "ITIL"@ru . . "ITIL (\u03B1\u03B3\u03B3\u03BB. Information Technology Infrastructure Library) \u03B5\u03AF\u03BD\u03B1\u03B9 \u03C0\u03C1\u03C9\u03C4\u03BF\u03C0\u03CC\u03C1\u03BF\u03C2 \u03C0\u03B1\u03B3\u03BA\u03CC\u03C3\u03BC\u03B9\u03BF\u03C2 \u03B4\u03CC\u03BA\u03B9\u03BC\u03BF\u03C2 \u03BF\u03B4\u03B7\u03B3\u03CC\u03C2 \u03C0\u03B1\u03C1\u03BF\u03C7\u03AE\u03C2 \u03C5\u03C0\u03B7\u03C1\u03B5\u03C3\u03B9\u03CE\u03BD \u03C4\u03B5\u03C7\u03BD\u03BF\u03BB\u03BF\u03B3\u03AF\u03B1\u03C2 \u03C0\u03BB\u03B7\u03C1\u03BF\u03C6\u03BF\u03C1\u03B9\u03CE\u03BD."@el . "Information Technology Infrastructure Library\uFF08ITIL\uFF09\u3068\u306F\u3001IT\u30B5\u30FC\u30D3\u30B9\u30DE\u30CD\u30B8\u30E1\u30F3\u30C8\u306B\u304A\u3051\u308B\u30D9\u30B9\u30C8\u30D7\u30E9\u30AF\u30C6\u30A3\u30B9\uFF08\u6210\u529F\u4E8B\u4F8B\uFF09\u3092\u307E\u3068\u3081\u305F\u66F8\u7C4D\u7FA4\u30021989\u5E74\u306B\u30A4\u30AE\u30EA\u30B9\u653F\u5E9C\u306ECCTA\u306B\u3088\u3063\u3066\u516C\u8868\u3055\u308C\u305F\u3002ITIL\u306E\u8AAD\u307F\u65B9\u306F\u300C\u30A2\u30A4\u30C6\u30A3\u30EB\u300D\u3001\u300C\u30A2\u30A4\u30C6\u30A3\u30FC\u30A2\u30A4\u30A8\u30EB\u300D\u306A\u3069\u304C\u3042\u308B\u3002IT\u30B5\u30FC\u30D3\u30B9\u5168\u4F53\u306B\u304A\u3044\u3066\u30C7\u30D5\u30A1\u30AF\u30C8\u30B9\u30BF\u30F3\u30C0\u30FC\u30C9\u3068\u306A\u308A\u3064\u3064\u3042\u308A\u3001\u91CD\u8981\u306A\u4F4D\u7F6E\u4ED8\u3051\u3068\u306A\u3063\u3066\u3044\u308B\u3002 2021\u5E74\u73FE\u5728\u306EITIL\u306E\u6700\u65B0\u30D0\u30FC\u30B8\u30E7\u30F3\u306FITIL4 \u3067\u3042\u308B\u3002"@ja . "Information Technology Infrastructure Library\uFF08ITIL\uFF09\u3068\u306F\u3001IT\u30B5\u30FC\u30D3\u30B9\u30DE\u30CD\u30B8\u30E1\u30F3\u30C8\u306B\u304A\u3051\u308B\u30D9\u30B9\u30C8\u30D7\u30E9\u30AF\u30C6\u30A3\u30B9\uFF08\u6210\u529F\u4E8B\u4F8B\uFF09\u3092\u307E\u3068\u3081\u305F\u66F8\u7C4D\u7FA4\u30021989\u5E74\u306B\u30A4\u30AE\u30EA\u30B9\u653F\u5E9C\u306ECCTA\u306B\u3088\u3063\u3066\u516C\u8868\u3055\u308C\u305F\u3002ITIL\u306E\u8AAD\u307F\u65B9\u306F\u300C\u30A2\u30A4\u30C6\u30A3\u30EB\u300D\u3001\u300C\u30A2\u30A4\u30C6\u30A3\u30FC\u30A2\u30A4\u30A8\u30EB\u300D\u306A\u3069\u304C\u3042\u308B\u3002IT\u30B5\u30FC\u30D3\u30B9\u5168\u4F53\u306B\u304A\u3044\u3066\u30C7\u30D5\u30A1\u30AF\u30C8\u30B9\u30BF\u30F3\u30C0\u30FC\u30C9\u3068\u306A\u308A\u3064\u3064\u3042\u308A\u3001\u91CD\u8981\u306A\u4F4D\u7F6E\u4ED8\u3051\u3068\u306A\u3063\u3066\u3044\u308B\u3002 2021\u5E74\u73FE\u5728\u306EITIL\u306E\u6700\u65B0\u30D0\u30FC\u30B8\u30E7\u30F3\u306FITIL4 \u3067\u3042\u308B\u3002"@ja . "The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business."@en . . . "Information Technology Infrastructure Library, meestal afgekort tot ITIL, is ontwikkeld als een referentiekader voor het inrichten van de beheerprocessen binnen een ICT-organisatie. ITIL is geen methode of model, maar eerder een reeks van best practices (beste praktijkoplossingen) en concepten, om te zorgen dat een (IT-)dienstverlener zijn werk effici\u00EBnt en effectief kan verrichten, en op die manier waardevol is voor zijn klanten en andere ketenpartners. Het resultaat van procesimplementatie met behulp van ITIL is vergelijkbaar met de ISO 9000-regulering in de niet-ICT-branche, waarbij alle onderdelen van de organisatie zijn beschreven en in een bepaalde hi\u00EBrarchie qua bevoegdheid/verantwoordelijkheid zijn gerangschikt. Sinds het ontstaan van ITIL in de jaren 80 is ITIL verschillende malen vernieuwd. In 2019 werd ITIL 4 gelanceerd."@nl . . . "ITIL atau Information Technology Infrastructure Library (Bahasa Inggris, diterjemahkan Pustaka Infrastruktur Teknologi Informasi), adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI."@in . "The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the UK Cabinet Office."@en . "1123402609"^^ . "Information Technology Infrastructure Library (ITIL) je soubor prax\u00ED prov\u011B\u0159en\u00FDch koncept\u016F a postup\u016F, kter\u00E9 umo\u017E\u0148uj\u00ED l\u00E9pe pl\u00E1novat, vyu\u017E\u00EDvat a zkvalit\u0148ovat vyu\u017Eit\u00ED informa\u010Dn\u00EDch technologi\u00ED (IT), a to jak ze strany dodavatel\u016F IT slu\u017Eeb, tak i z pohledu z\u00E1kazn\u00EDk\u016F. Projekt vznikl ve Velk\u00E9 Brit\u00E1nii v letech 1985 a\u017E 1995 a krom\u011B Velk\u00E9 Brit\u00E1nie byl vyu\u017E\u00EDv\u00E1n i v Nizozemsku. V letech 2000 \u2013 2004 byl projekt p\u0159epracov\u00E1n, novou verzi 2 (ITIL V2) za\u010Daly vyu\u017E\u00EDvat spole\u010Dnosti v mnoha zem\u00EDch jako standard v poskytov\u00E1n\u00ED IT slu\u017Eeb. V roce 2007 vznikla roz\u0161\u00ED\u0159en\u00E1 t\u0159et\u00ED verze (ITIL V3).Je to metodika zalo\u017Een\u00E1 na procesn\u00EDm \u0159\u00EDzen\u00ED organizace a je ur\u010Dena hlavn\u011B pro st\u0159edn\u00ED a vy\u0161\u0161\u00ED management."@cs .