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- Natural predictive dialing is a technology that was developed to eliminate the problems that are typically associated with predictive dialing. These problems include abandoned calls, initial call delays, government regular, and consumer dissatisfaction, among others. A standard predictive dialer will first determine if a live person has answered the phone call, and then transfer that call to an agent that is deemed to be available to take the call. Conversely, a natural predictive dialer connects the agent prior to the completion of the automation process, which allows the agent to hear the caller while the automation is still working. At its core, natural predictive dialing technologies are based on the concept that call automation should work with agents, instead of call automation working before agents are connected, and then agents being connected to calls that have been determined to be 'live' people. In natural predictive dialing the call automation [sometimes called Call Progress Analysis (CPA)] can work before, during, or after a caller has interfered with a call. This interweaving of automation and human agents provides an impressive productivity increase and works to eliminate the unnatural effect that many call automation technologies have on the human interaction aspects of the call. (en)
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- 3825 (xsd:nonNegativeInteger)
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- Natural predictive dialing is a technology that was developed to eliminate the problems that are typically associated with predictive dialing. These problems include abandoned calls, initial call delays, government regular, and consumer dissatisfaction, among others. A standard predictive dialer will first determine if a live person has answered the phone call, and then transfer that call to an agent that is deemed to be available to take the call. (en)
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- Natural predictive dialing (en)
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