About: Workforce optimization

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Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. It is used by call centers to improve workforce management and agent performance.

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  • Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. It is used by call centers to improve workforce management and agent performance. (en)
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  • Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. It is used by call centers to improve workforce management and agent performance. (en)
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  • Workforce optimization (en)
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