Jennifer Joanne Metcalfe (born 4 September 1983) is an English actress. She is best known for her roles of Jade Nicholls in Emmerdale and Mercedes McQueen in the Channel 4 soap opera Hollyoaks, which she has appeared in since 2006. Her portrayal of the character has led to her reprising the role in the programme's spin-off series Hollyoaks Later between 2008 and 2020. She appeared as a contestant in the sixth series of Dancing on Ice in 2011, where she finished in tenth place.