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About: Cross-training (business)     Goto   Sponge   NotDistinct   Permalink

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Cross-training in business operations, also known as multiskilling, involves training employees for flexible response to changing production schedules. Cross-training has been closely linked to cellular manufacturing—for example, in a book segment, "Cross Training in Cells and Flow Lines." That linkage is more thoroughly discussed in a book by Suri, which includes the benefits of posting in the work place a training matrix: Each employee in the area is listed as a row on the matrix, with various skills as columns. As an employee masters a skill, a check mark is entered in the matrix. Having multiple check marks becomes a visual source of recognition and pride by the employee.