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About: Call center industry in Bangladesh     Goto   Sponge   NotDistinct   Permalink

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The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market. In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies. Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centers in 2013.