About: Customer engagement

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Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. For example, Hollebeek, Srivastava and Chen's (2019, p. 166) S-D logic-informed definition of customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g., equipment) into brand interactions," which applies to online and offline engagement.

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rdf:type	military conflict
rdfs:label	Customer engagement (en)
rdfs:comment	Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. For example, Hollebeek, Srivastava and Chen's (2019, p. 166) S-D logic-informed definition of customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g., equipment) into brand interactions," which applies to online and offline engagement. (en)
dcterms:subject	Customer experience
Wikipage page ID	11375922 (xsd:integer)
Wikipage revision ID	1117369269 (xsd:integer)
Link from a Wikipage to another Wikipage	Engagement marketing Conversion (marketing) Blogs Customer relationship management Customer service LAUNCHcast Right-time marketing Click-through rate Google Brand Brand loyalty Fear of missing out Mark Ghuneim Active users Touchpoint Wiki Social phenomenon Amazon.com Online advertising Direct-to-consumer Rhapsody (online music service) Customer experience Advertising Research Foundation BlogNovel Collaborative filtering User generated content B2B Podcasting ITunes Netflix CVP Analysis World Federation of Advertisers Target market Vlogging Switching barriers Videocasting Blogging Consumer-generated media Infinite scrolling Communal marketing
Link from a Wikipage to an external page	https://books.google.com/books%3Fid=cITHcK6O_YUC&printsec=frontcover&dq=Locke+et+al.+%282001%29+%22The+Cluetrain+Manifesto%22,+Perseus+Books+Group&hl=en&sa=X&ei=dJbrVP_0Kcn3yQTclIDIBw&ved=0CDAQ6AEwAA%23v=onepage&q&f=false https://doi.org/10.28945/4015
sameAs	Customer engagement Customer engagement Customer engagement
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has abstract	Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. For example, Hollebeek, Srivastava and Chen's (2019, p. 166) S-D logic-informed definition of customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g., equipment) into brand interactions," which applies to online and offline engagement. Online customer engagement is qualitatively different from offline engagement as the nature of the customer's interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs, for example, are spaces where people can communicate and socialise in ways that cannot be replicated by any offline interactive medium. Online customer engagement is a social phenomenon that became mainstream with the wide adoption of the internet in the late 1990s, which has expanded the technical developments in broadband speed, connectivity and social media. These factors enable customer behaviour to regularly engage in online communities revolving, directly or indirectly, around product categories and other consumption topics. This process leads to a customer's positive engagement with the company or offering, as well as the behaviours associated with different degrees of customer engagement. Marketing practices aim to create, stimulate or influence customer behaviour, which places conversions into a more strategic context and is premised on the understanding that a focus on maximising conversions can, in some circumstances, decrease the likelihood of repeat conversions. Although customer advocacy has always been a goal for marketers, the rise of online user generated content has directly influenced levels of advocacy. Customer engagement targets long-term interactions, encouraging customer loyalty and advocacy through word-of-mouth. Although customer engagement marketing is consistent both online and offline, the internet is the basis for marketing efforts. (en)
gold:hypernym	Engagement
prov:wasDerivedFrom	wikipedia-en:Customer_engagement?oldid=1117369269&ns=0
page length (characters) of wiki page	39371 (xsd:nonNegativeInteger)
foaf:isPrimaryTopicOf	wikipedia-en:Customer_engagement
is Link from a Wikipage to another Wikipage of	Capillary Technologies PricewaterhouseCoopers Product marketing Enterprise engagement Brand awareness Deeplink (company) Annoyance factor Pegasystems Customer relationship management Virtual engagement Informed consumer Interactive voice response Investment in social media JETT customer experience Corporate social responsibility Omnichannel Opinion Research Corporation CleverTap Email marketing Enterprise feedback management Brand Keys Brand aversion Brand equity Brand loyalty MoEngage Telematics Lover.ly Lynne Franks Mailchimp Howard Lindzon Ignify Product placement Active users Travel incentive

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