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- Die ISO 21001 ist ein Qualitätsmanagementstandard der Bildungsbranche. Die ISO-Norm bildet zusammen mit der ISO 29993 die adäquate Nachfolge der ISO 29990, welche die erste Norm im Markt der Bildung- und Lerndienstleistungen war. Die ISO 29990 bildete in ihrer Struktur sowohl Serviceanforderungen als auch Managementanforderungen ab. Mit der High Level Structure möchte ISO allerdings eine strikte Trennung dieser zwei Anforderungen bezwecken. So werden Normen seit 2015 in Service- und Managementstandards/-normen unterschieden. Die ISO 29990 war allerdings eine Hybrid-Norm, die eine Kombination zwischen diesen beiden Normen bildete. Aus diesem Grund wurde sie zurückgezogen und durch zwei adäquate Nachfolgen ersetzt: der ISO 29993:2018 und der ISO 21001:2018. Dabei bildet die ISO 29993 die Anforderungen eines Servicestandards ab. Die ISO 21001 stellt Anforderungen an ein Managementsystem. Beide in Ergänzung ersetzen die ISO 29990 in einer wesentlich verbesserten Form, müssen jedoch nicht zusammen verwendet werden. Sie können abhängig von den Interessen des Normanwenders kombiniert aber auch getrennt voneinander verwendet werden. (de)
- ISO 21001, Educational Organization Management Systems, is a published international standard by the International Organization for Standardization, and released on May 1, 2018. It is intended provide a common management tool for organizations providing educational products and services capable of meeting learner and other beneficiary needs and expectations and it focuses on the specific interaction between an educational organization, the learner, and other relevant interested parties. ISO 21001 specifies requirements for an Educational Organization Managements System (EOMS) when such an organization: 1.
* needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research; 2.
* aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries All requirements of ISO 21001 are generic and intended to be applicable to any organization thatuses a curriculum to support the development of competence through teaching, learning or research,regardless of the type, size or method of delivery.ISO 21001 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments, but does not apply to organizations that only produce or manufacture educational products. Relationship between ISO 21001 and other International Standards ISO 21001 is a stand-alone management system standard, based on ISO 9001 (without being a sector application), and aligned with other ISO management system standards through the application of the ISO High Level Structure for management systems. ISO 21001 can also be implemented alongside regional, national, open, proprietary and other standards or related documents and its Annex F provides an example of how to implement it alongside the European Quality Assurance Framework for Vocational Education and Training (EQAVET). The interaction of ISO 21001 with EQAVET is being explored by European Researchers. The ERASMUS+ VET21001 Project, funded by the European Commission has published Competence Profiles for the qualification of professionals who intend on working with ISO 21001-EQAVET integrated management systems, namely System Managers and Lead Auditors. ISO 21001 Certification Since its publication, many educational organizations have implemented and sought third part certification from conformity assessment bodies. To harmonize the approaches to accredited certification around the world, ISO is currently developing ISO TS 21030 Educational organizations — Requirements for bodies providing audit and certification of educational organizations management systems. This new technical specification is being developed at ISO CASCO/TC 232 JWG 58, a joint work group between CASCO, the ISO technical committee on conformity assessment and TC 232, the ISO technical committee on education and learning. ISO TS 21030 first draft was based on a proprietary standard, the VET21001 Protocol, which is publicly available. (en)
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- Die ISO 21001 ist ein Qualitätsmanagementstandard der Bildungsbranche. Die ISO-Norm bildet zusammen mit der ISO 29993 die adäquate Nachfolge der ISO 29990, welche die erste Norm im Markt der Bildung- und Lerndienstleistungen war. (de)
- ISO 21001, Educational Organization Management Systems, is a published international standard by the International Organization for Standardization, and released on May 1, 2018. It is intended provide a common management tool for organizations providing educational products and services capable of meeting learner and other beneficiary needs and expectations and it focuses on the specific interaction between an educational organization, the learner, and other relevant interested parties. Relationship between ISO 21001 and other International Standards ISO 21001 Certification (en)
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