Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a Marketing Information System, in which case they are often called Customer Relationship Management (CRM) systems. Sales Force Automation Systems (SFA), typically a part of a company’s customer relationship management system, is a system that automatically records all the stages in a sales process.

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  • Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a Marketing Information System, in which case they are often called Customer Relationship Management (CRM) systems. Sales Force Automation Systems (SFA), typically a part of a company’s customer relationship management system, is a system that automatically records all the stages in a sales process. SFA includes a contact management system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that might be required. This ensures that sales efforts are not duplicated, reducing the risk of irritating customers. SFA also includes a sales lead tracking system, which lists potential customers through paid phone lists, or customers of related products. Other elements of an SFA system can include sales forecasting, order management and product knowledge. More developed SFA systems have features where customers can actually model the product to meet their required needs through online product building systems. This is becoming more and more popular in the automobile industry, where patrons can customize various features such as color and interior features such as leather vs. upholstered seats. An integral part of any SFA system is company wide integration among different departments. If SFA systems aren’t adopted and properly integrated to all departments, there might be a lack of communication which could result in different departments contacting the same customer for the same purpose. In order to mitigate this risk, SFA must be fully integrated in all departments that deal with customer service management.
  • Als Sales Force Automation (SFA) werden Vertriebsinformationssysteme, also eine computergestützte Vertriebsautomation, bezeichnet. Das Verkaufspersonal hat per Computer Zugang zu den Kundendaten und kann die Kunden somit effektiver beraten. SFA beinhaltet unter anderem folgende Vorgänge: Verkauf (im eigentlichen Sinne) Verarbeitung der Bestellungen Organisation der Kunden und Kontakte Informationsmanagement Kontrolle über das Inventar Verfolgen von Bestellungen Umsatzvorhersagen Auswertung der Angestellten ("Performance") SFA wird oft synonym mit Customer Relationship Management (CRM) verwendet; der Term CRM impliziert jedoch nicht zwingend eine Automation der Vorgänge.
  • Las fuerzas de venta son sistemas de información usados en marketing y administración que automatizan algunas funciones de ventas y de administración de fuerzas de venta. Son frecuentemente combinadas con un sistema de información de marketing, en cuyo caso son usualmente denominados sistemas CRM (Customer Relationship Management). La Fuerza de ventas: Son las armas que uno tiene para llegar a las clientes potenciales y convertirlos en clientes.
  • L'espressione di lingua inglese Sales Force Automation ("automatizzazione della forza di vendita"), nota anche con l'acronimo SFA, si riferisce a programmi informatici aziendali di supporto alle vendite. I sistemi di SFA provvedono alla comunicazione tra venditore e centrale operativa, programmano e controllano l’azione dei venditori, li assistono nella messa a punto di un piano di vendita o di promozione di un determinato prodotto e sussidiano la raccolta degli ordini dei clienti. Essi sono adoperati spesso in contesti nei quali gli operatori di vendita sono sparsi sul territorio (ad esempio venditori porta a porta, informatori scientifici). Per esempio un venditore potrebbe avvisare un cliente di una nuova promozione, non sapendo che il cliente aveva già parlato con un collega dell'assistenza per un problema su un altro prodotto. Non sarebbe questo il momento opportuno per proporre una nuova offerta. Tramite i sistemi SFA si evitano questo tipo di problemi causati dalla non sincronia dei vari organi o reparti di un'azienda.
  • SFA (ang. Sales Force Automation) - używanie oprogramowania w sposób automatyzujący biznesowe zadania sprzedażowe, włączając: przetwarzanie zamówień zarządzanie kontaktami/ relacjami z klientami wymianę informacji kontrolę stanów magazynowych śledzenie zamówień analizy i prognozy sprzedażowe Zazwyczaj używane w połączeniu z CRM.
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  • Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a Marketing Information System, in which case they are often called Customer Relationship Management (CRM) systems. Sales Force Automation Systems (SFA), typically a part of a company’s customer relationship management system, is a system that automatically records all the stages in a sales process.
  • Als Sales Force Automation (SFA) werden Vertriebsinformationssysteme, also eine computergestützte Vertriebsautomation, bezeichnet. Das Verkaufspersonal hat per Computer Zugang zu den Kundendaten und kann die Kunden somit effektiver beraten.
  • Las fuerzas de venta son sistemas de información usados en marketing y administración que automatizan algunas funciones de ventas y de administración de fuerzas de venta. Son frecuentemente combinadas con un sistema de información de marketing, en cuyo caso son usualmente denominados sistemas CRM (Customer Relationship Management). La Fuerza de ventas: Son las armas que uno tiene para llegar a las clientes potenciales y convertirlos en clientes.
  • L'espressione di lingua inglese Sales Force Automation ("automatizzazione della forza di vendita"), nota anche con l'acronimo SFA, si riferisce a programmi informatici aziendali di supporto alle vendite. I sistemi di SFA provvedono alla comunicazione tra venditore e centrale operativa, programmano e controllano l’azione dei venditori, li assistono nella messa a punto di un piano di vendita o di promozione di un determinato prodotto e sussidiano la raccolta degli ordini dei clienti.
  • SFA (ang. Sales Force Automation) - używanie oprogramowania w sposób automatyzujący biznesowe zadania sprzedażowe, włączając: przetwarzanie zamówień zarządzanie kontaktami/ relacjami z klientami wymianę informacji kontrolę stanów magazynowych śledzenie zamówień analizy i prognozy sprzedażowe Zazwyczaj używane w połączeniu z CRM.
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  • Sales force management system
  • Sales Force Automation
  • Fuerza de ventas
  • Sales force automation
  • Sales Force Automation
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