Microsoft Customer Care Framework (CCF) is a Microsoft . NET desktop-based framework which may be used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. The Customer Care Framework provides a core set of functions which can be used for customer support avenues including voice call via call center agents and Internet portals.

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dbpprop:abstract
  • Microsoft Customer Care Framework (CCF) is a Microsoft . NET desktop-based framework which may be used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. The Customer Care Framework provides a core set of functions which can be used for customer support avenues including voice call via call center agents and Internet portals. The framework can leverage other Microsoft server products including the BizTalk Server, and SharePoint. CCF requires the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web services. CCF is targeted at medium to large enterprises. CCF was originally developed for the large call center requirements of the telecommunication industry. CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology on development on the server and agent desktop side, but this is not mandatory and non-SOA development can be done and is normally the case.
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  • A possible implementation of CCF Agent Desktop
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  • Integration, Automation and Process Enhancement
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  • multi language
dbpprop:latestReleaseVersion
  • 2009 SP 1
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  • Microsoft Customer Care Framework
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  • Active
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  • Active
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  • Microsoft Customer Care Framework (CCF) is a Microsoft . NET desktop-based framework which may be used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. The Customer Care Framework provides a core set of functions which can be used for customer support avenues including voice call via call center agents and Internet portals.
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  • Microsoft Customer Care Framework
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  • Microsoft Customer Care Framework
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