Live Support Software (aka Live Help, Live Chat) is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site. It is commonly used as a way for webmasters/site owners to instantly engage their website visitors; done both in a reactive and proactive fashion.

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  • Live Support Software (aka Live Help, Live Chat) is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site. It is commonly used as a way for webmasters/site owners to instantly engage their website visitors; done both in a reactive and proactive fashion. By using this type of software, webmasters often are anticipating: a) increased interactivity and trust with the website visitor; b) (if an E-commerce site) increased sales/conversions. From a list of live support software (applications), there are some that use JavaScript, Java or Flash Player to run directly inside the browser. These online applications differ from classic software mostly because Website visitors don't have to install anything on their PCs and they can communicate freely with website's online agents. There are also live support software that goes beyond basic text chat, and offer such advanced communication capabilities as true VoIP (Voice over IP), application sharing, remote view, real-time website traffic monitoring, and remote form filling. The majority of live support applications open in a window and connect the user to a member of "call center" staff. The more advanced scripts allow the users to be queued, so that one member of staff can deal with a customer and then automatically move on to the next customer. The customer's position in the queue is sometimes displayed. Live support applications are typically written using PHP and ASP. NET utilizing backend databases such as MySql and Microsoft SQL Server. PHP and MySql are commonly used due to the fact that they are open source and effectively free. Making it highly probable that companies webservers will have the capability to run PHP scripts. As stated before a wide variety of techniques are used to create the display which the user receives.
  • Als Live Support System oder Live Help System bezeichnet man einen interaktiven Service, der über ein Netzwerk (meist das Internet) zur Verfügung steht und insbesondere bei Softwareproblemen in Anspruch genommen wird. Die Begriffe sind sehr weit gefasst, entsprechende Dienste sehr vielseitig, d. h. technische Umsetzung, inhaltlisches Angebot oder Vergütung können sehr verschieden sein. Insgesamt ordnet man die Begriffe eher der entgeltlichen Dienstleistung zu, obwohl Technik und Inhalte auch im privaten Bereich genutzt werden.
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  • Live Support Software (aka Live Help, Live Chat) is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site. It is commonly used as a way for webmasters/site owners to instantly engage their website visitors; done both in a reactive and proactive fashion.
  • Als Live Support System oder Live Help System bezeichnet man einen interaktiven Service, der über ein Netzwerk (meist das Internet) zur Verfügung steht und insbesondere bei Softwareproblemen in Anspruch genommen wird. Die Begriffe sind sehr weit gefasst, entsprechende Dienste sehr vielseitig, d. h. technische Umsetzung, inhaltlisches Angebot oder Vergütung können sehr verschieden sein.
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  • Live support software
  • Live Support System
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