inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution.

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  • inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global contact centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Software-as-a-Service contact routing and agent optimization software with a national connectivity network of phone and internet. The company was formerly known as UCN Inc. , and changed its name to inContact effective January 1, 2009. The name change was cited as a reflection of the company's emergence from a provider of telecommunications services to the leader in Software-as-a-Service (SaaS) infrastructure for contact centers.
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  • 1997-01-01 00:00:00 (xsd:date)
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  • 8100000.0
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  • 200 (xsd:integer)
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  • 7500000.0
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  • 8.16E7
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  • UCN, Inc.
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  • Public NASDAQ:SAAS
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  • Rudy Vidal, Chief Customer Officer
  • Brian Moroney, Chief Financial Officer
  • Scott Welch, Chief Operating Officer
  • Paul Jarman, Chief Executive Officer
  • Theodore Stern, Executive Chairman
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  • Midvale, Utah
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  • USA
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  • http://www.hoovers.com/ucn/--ID__116792--/free-co-factsheet.xhtml />
  • 2.916E10
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  • 200 (xsd:integer)
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  • 2.7E10
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  • 2.9376E11
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  • inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution.
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  • InContact
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  • UCN, Inc.
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