IBM Tivoli Unified Process (ITUP) is a knowledge base of widely accepted industry best practices and the accumulated experience from IBM's client engagements. The knowledge base comprises detailed, industry-wide IT service management processes, and is an integral part of the IBM Service Management solution family. The knowledge base is structured on the IBM Process Reference Model for IT (PRM-IT). PRM-IT describes the processes for exploiting IT in support of a business or enterprise.

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  • IBM Tivoli Unified Process (ITUP) is a knowledge base of widely accepted industry best practices and the accumulated experience from IBM's client engagements. The knowledge base comprises detailed, industry-wide IT service management processes, and is an integral part of the IBM Service Management solution family. The knowledge base is structured on the IBM Process Reference Model for IT (PRM-IT). PRM-IT describes the processes for exploiting IT in support of a business or enterprise. ITUP is a free offering from IBM. Its purpose is to make the benefits of service management best practice frameworks, like Information Technology Infrastructure Library (ITIL), more attainable for organizations through integrated process modeling. Thus ITUP is closely aligned with ITIL (a series of books outlining a set of concepts for managing IT) and provides the guidance on how to implement IT service management using proven, predefined solutions. Detailed process diagrams and descriptions provide further explanations of IT processes, the relationships between processes, and the roles and tools involved in an efficient process implementation. ITUP is also mapped to other leading process models.
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  • IBM Tivoli Unified Process (ITUP) is a knowledge base of widely accepted industry best practices and the accumulated experience from IBM's client engagements. The knowledge base comprises detailed, industry-wide IT service management processes, and is an integral part of the IBM Service Management solution family. The knowledge base is structured on the IBM Process Reference Model for IT (PRM-IT). PRM-IT describes the processes for exploiting IT in support of a business or enterprise.
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  • IBM Tivoli Unified Process (ITUP)
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