Many complaints have been made about eBay's system of dealing with fraud, leading to its being featured on the British consumer rights television program Watchdog. It is also regularly featured in The Daily Mirror's Consumer Awareness page. The complaints are generally that eBay fails to respond when a claim is made.

PropertyValue
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  • Many complaints have been made about eBay's system of dealing with fraud, leading to its being featured on the British consumer rights television program Watchdog. It is also regularly featured in The Daily Mirror's Consumer Awareness page. The complaints are generally that eBay fails to respond when a claim is made. Frauds that can be committed by sellers include: selling counterfeit merchandise - see section below for more details; shill bidding - see section below for more details; selling bootleg merchandise; receiving payment and not shipping merchandise; shipping items other than those described; giving a deliberately misleading description; knowingly and deliberately shipping faulty merchandise; knowingly selling stolen goods; misrepresenting the cost of shipping; and shipping at a slower service than that paid for. However, this can (and often is) easily nagated by the seller offering Free shipping giving the seller a good deal of freedom on how much to spend on shipping. Frauds committed by buyers include: PayPal fraud, namely filing false shipping damage claim with the shipping company and with PayPal; Friendly fraud: receiving merchandise and claiming otherwise; returning items other than received; and the buyer sending a forged payment-service e-mail that states that he has made a payment to the seller's account (an unsuspecting seller may ship the item before realizing that the e-mail was forged). Fraud is combated by: third-party businesses, such as CheckMEND, compiling lists of stolen goods from local authorities and businesses so eBay consumers can check to see whether the goods they are buying are stolen; and third-party software that could potentially eliminate eBay account hijacking by alerting users if they are being tricked into going to a bogus, or "spoof", Web site.
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  • Many complaints have been made about eBay's system of dealing with fraud, leading to its being featured on the British consumer rights television program Watchdog. It is also regularly featured in The Daily Mirror's Consumer Awareness page. The complaints are generally that eBay fails to respond when a claim is made.
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  • Criticism of eBay
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