Business Service Management (BSM) is a methodology for monitoring and measuring IT services from a business perspective. BSM consists of both structured process and enabling software. BSM allows IT departments to operate by service rather than by individual configuration items or technology silo, enabling prioritization of efforts, ultimately improving the service that is delivered to the business or organization.

PropertyValue
dbpprop:abstract
  • Business Service Management (BSM) is a methodology for monitoring and measuring IT services from a business perspective. BSM consists of both structured process and enabling software. BSM allows IT departments to operate by service rather than by individual configuration items or technology silo, enabling prioritization of efforts, ultimately improving the service that is delivered to the business or organization. Touching on all the Lifecycle Processes within the Information Technology Infrastructure Library, BSM is a way to bring together many disparate processes and tools, and creating quantifiable improvement in efficiency and the ability to view technology as it is germane to business process.
  • Business Service Management (BSM) stellt die Verbindung zwischen dem Prozessmanagement und dem IT-Service-Management (ITSM) dar. Es hat das Ziel eine bessere Abstimmung zwischen Business und IT zu erzielen. Dabei werden die Abhängigkeit des Business von der IT dargestellt, sowie die Auswirkungen von IT-Störungen auf das Business aufgezeigt. Dies erfolgt durch das Verknüpfen von Geschäftsprozessen mit darunterliegenden IT-Services.
dbpprop:reference
rdfs:comment
  • Business Service Management (BSM) is a methodology for monitoring and measuring IT services from a business perspective. BSM consists of both structured process and enabling software. BSM allows IT departments to operate by service rather than by individual configuration items or technology silo, enabling prioritization of efforts, ultimately improving the service that is delivered to the business or organization.
  • Business Service Management (BSM) stellt die Verbindung zwischen dem Prozessmanagement und dem IT-Service-Management (ITSM) dar. Es hat das Ziel eine bessere Abstimmung zwischen Business und IT zu erzielen. Dabei werden die Abhängigkeit des Business von der IT dargestellt, sowie die Auswirkungen von IT-Störungen auf das Business aufgezeigt. Dies erfolgt durch das Verknüpfen von Geschäftsprozessen mit darunterliegenden IT-Services.
rdfs:label
  • Business Service Management
  • Business Service Management
skos:subject
foaf:page
is dbpedia-owl:Company/industry of
is dbpedia-owl:industry of
is dbpprop:industry of